Client Onboarding Administrator

Insite Energy; Peterborough; Remote; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Fully remote with office attendance as

Collaborative team environment

Skill development opportunities

Cross-department exposure

Job summary

Insite Energy is seeking a highly organised Client Onboarding Administrator to join our growing team. This remote-first role supports the Client Onboarding Team by ensuring resident accounts are set up accurately, project information is maintained, and onboarding activities are completed efficiently to deliver an excellent client experience.

You will coordinate with internal teams and external clients, schedule meetings, gather project information, track milestones, and help mitigate risks to

Qualifications

• Previous administration experience.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication.
• Proficient in Microsoft Office applications.
• Ability to manage multiple priorities and meet deadlines.
• Positive, proactive, flexible, team-focused approach.

Responsibilities

• Onboard residents accurately across systems within service levels.
• Coordinate client meetings to gather project information and monitor milestones.
• Liaise with clients to obtain information and respond to queries.
• Maintain records, meter reads, and documentation.
• Work with teams to identify and mitigate delivery risks.
• Coordinate with Installations to schedule engineers and resolve issues.
• Carry out commissioning checks and ensure data completeness.
• Support data entry and general admin tasks.

Skills

Administration experience

Organisational skills

Communication skills

Microsoft Office proficiency

Multitasking

Team collaboration

Job description

Client Onboarding Administrator

Location: Remote (with attendance at the office as required)
Hours: Monday to Friday, 9:00am to 5:00pm, with a 30-minute lunch break

About the Role

We are looking for a highly organised and proactive Client Onboarding Administrator to join our growing team. This is a fantastic opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment and collaborating with both internal teams and external clients.

In this role, you will support the Client Onboarding Team by ensuring resident accounts are accurately set up, project information is maintained, and onboarding activities are completed efficiently to help deliver an excellent client experience.

Key Responsibilities

• Ensure all residents are onboarded accurately across relevant systems within agreed service levels following receipt of completions.
• Coordinate and participate in client meetings to gather key project information, discuss risks, and monitor project milestones.
• Liaise with clients to obtain required information, follow up outstanding actions, and respond to queries.
• Conduct scheme reviews and maintain accurate records and documentation.
• Work closely with the Head of Client Onboarding, Client Onboarding Manager, and wider business teams to identify and mitigate risks that may impact project delivery or go-live dates.
• Collaborate with the Installations team to coordinate engineer scheduling, monitor progress, manage commissioning timelines, and ensure installation issues are resolved before resident completion.
• Carry out commissioning checks and identify any missing information or discrepancies.
• Maintain accurate project and scheme records, including meter reads, meter serial numbers, shared documentation, project boards, and folders.
• Support with data entry, document preparation, and general administrative tasks.
• Provide ad hoc support to the wider team as required.
• Undertake any other reasonable administrative duties to support business operations.

About You

The ideal candidate will be organised, detail-oriented, and confident communicating with both colleagues and clients.

Essential Skills & Experience:

• Previous administration experience.
• Excellent organisational skills and strong attention to detail.
• Strong written and verbal communication skills.
• Good IT skills, including proficiency in Microsoft Office applications.
• Ability to manage multiple priorities and meet deadlines.
• Positive, proactive, flexible, and team-focused approach.

What We Offer

• Fully remote working with office attendance as required.
• Supportive and collaborative team environment.
• Opportunity to develop your skills and grow within a fast-growing business.
• Varied and engaging role with exposure to multiple departments and stakeholders.

If you're a motivated administrator looking for your next challenge, we'd love to hear from you.