Client Manager, Support Sales

OpenText; Reading; On-site; GBP 40,000 - 70,000; Full time

Job summary

OpenText is looking for an experienced Client Manager to join their Advanced Customer Services team in Reading, UK. This role involves driving client engagement, managing sales strategies, and maintaining strong customer relationships to ensure success in service delivery. The ideal candidate will excel in sales, possess strong communication skills, and be customer-focused, contributing to the growth of OpenText's top-tier support programs.

Qualifications

• 3+ years of proven experience in sales, preferably in tech.
• Excellent verbal and written communication skills.
• Strong analytical skills to drive sales success.

Responsibilities

• Manage accounts and engage with customers to understand needs.
• Build strong relationships with key decision-makers.
• Maintain accurate records of sales activities using CRM.

Skills

Communication Skills

Customer Focus

Analytical Skills

Team Player

Adaptability

Education

Bachelor’s degree in business, Marketing, or related field

Tools

CRM software

Job description

Hiring Manager: Paul Fecteau

Talent Acquisition Advisor: Aylmer Barrett

Job Code Level: SP-ACS-P2

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YOUR IMPACT
OpenText is seeking an experienced client manager to be part of an exciting new team (Advanced Customer Services or ACS) responsible for the growth of our top tier Support Programs business. The programs offered through Advanced Customer Services help our customers consume and effectively run the OpenText products they rely on.

WHAT THE ROLE OFFERS
• Sales and Account Management: Representing OpenText’s ACS services, engaging with existing customers to understand their needs and present tailored packaged services that align with their business objectives.
• Customer Relationship Building: Develop and maintain strong relationships with key decision-makers within customer organizations to ensure satisfaction and loyalty.
• Product Knowledge: Demonstrate in-depth knowledge of ACS services and effectively communicate their value proposition to customers.
• Sales Strategy: Implement strategic sales plans to achieve and exceed sales targets, leveraging data and insights to identify opportunities for growth.
• Negotiation and Closing: Conduct negotiations and close sales deals, ensuring mutually beneficial agreements for both the customer and the company.
• Market Analysis: Monitor market trends and competitor activities to identify new opportunities and stay ahead in the industry.
• Reporting: Maintain accurate records of sales activities, customer interactions, and pipeline management using CRM software.

WHAT YOU NEED TO SUCCEED
• Experience: 3+ years of proven experience in sales, preferably within the technology sector, with a track record of meeting or exceeding sales targets.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and persuasively.
• Customer Focus: Strong customer-centric approach, with the ability to understand and address customer needs effectively.
• Analytical Skills: Ability to analyze data, identify trends, and make informed decisions to drive sales success.
• Team Player: Collaborative mindset with the ability to work effectively within a team and contribute to collective goals.
• Adaptability: Flexibility to adapt to changing market conditions and customer requirements.
• Education: Bachelor’s degree in business, Marketing, or a related field is preferred.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.