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Client Manager (Health and Safety)

WorkNest

Newcastle upon Tyne

On-site

GBP 45,000 - 55,000

Full time

26 days ago

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Job summary

An established industry player is seeking a dynamic Client Manager to lead health and safety initiatives. In this pivotal role, you will manage a diverse client portfolio, ensuring exceptional service delivery and fostering strong relationships. Your expertise in health and safety regulations, combined with your commercial acumen, will be essential in driving business growth and enhancing client satisfaction. Join a forward-thinking organization that values integrity, excellence, and teamwork, and play a key role in shaping the future of health and safety services. This is a fantastic opportunity to advance your career in a supportive and inclusive environment.

Benefits

£5,000 Car Allowance

Development Opportunities

Inclusive Work Culture

Great Benefits

Qualifications

Proven track record in health and safety management with large clients.
Strong understanding of health and safety regulations and compliance.

Responsibilities

Manage and grow a portfolio of 150-200 clients valued at £7 million.
Shape health and safety proposals and contribute to tender responses.

Skills

Health and Safety Expertise

Client Relationship Management

Commercial Awareness

Communication Skills

Salesforce Proficiency

Education

Tech/Grad IOSH Certification

3+ years of Health and Safety Experience

Tools

Salesforce

WorkNest Newcastle Upon Tyne, England, United Kingdom

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WorkNest Newcastle Upon Tyne, England, United Kingdom

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Are you a Client Manager looking to grow your career in a role that blends client impact, commercial success, and a values driven culture? If so, we’d love to hear from you!

Why join us

WorkNest, part of the Governance, Risk, and Compliance Group and backed by Inflexion, is expanding, particularly with our recent growth into cyber security through Pentest and Bulletproof. We provide expert support in Employment Law, HR, Compliance, and Health and Safety, combining practical advice with cutting-edge technology to support organisations of all sizes. We’re now looking for an ambitious professional to join us as a Senior Account Manager (Health and Safety Lead). In this role, you’ll manage, grow, and ultimately take responsibility for renewing a portfolio of between 150 and 200 clients, valued at approximately £7 million, mainly large multi-site businesses. You’ll build strong client relationships, ensure outstanding service delivery, and support business growth by shaping health and safety proposals and contributing to tender responses. This is a great opportunity for someone with Health and Safety domain expertise and commercial awareness who’s aiming to step into a future senior leadership role.

What We Offer

Salary: Up to £45,000 - £55,000 per annum (depending on experience)
£20,000 OTE commission per annum and £5,000 car allowance
Home- Based
Great Benefits
A supportive and inclusive work culture
Development Opportunities

What We’re Looking For

As Client Manager, you'll build strong relationships through regular communication, resolving issues, and ensuring timely renewals. You'll identify opportunities to enhance client satisfaction by recommending additional services and using Salesforce to keep track of all interactions and contract progress. Working closely with the sales team, you'll help shape tailored health and safety propositions, lead tender responses, and support business growth through your industry expertise.

Your ability to work collaboratively across teams, whether it’s Health and Safety, Fire Safety, Employment Law, or HR, will play a big part in delivering a seamless service for WorkNest clients. This collaborative approach will be key to driving organic growth, supporting new business, renewals, and handling complaints with empathy, while confidently standing your ground when needed. By keeping a close eye on Health and Safety related market trends and competitor activity, you’ll help WorkNest stay competitive and responsive to the evolving needs of our clients.

About You

We're looking for an ambitious client manager or health and Safety professional with at least 3 years of health and safety experience (Tech/Grad IOSH minimum), ideally combined with account management expertise and a background working with large, multi-site clients. You’ll bring a strong understanding of health and safety regulations and a strong ability for building lasting client relationships, and the commercial awareness to spot opportunities for growth through renewals and upselling. Experience with CRM systems like Salesforce, tender responses, and creating tailored client solutions is key. Most importantly, you'll be someone who thrives in a collaborative, fast paced environment, working in a way that reflects our values while continuously driving business success forward.

Up for the challenge?

If you share our values of Integrity, Excellence, Teamwork and Inclusion, please use the purple ‘apply now’ button to begin your application. You’ll be asked to submit a CV and covering letter outlining how you fulfil the person specification for this post.

WorkNest is committed to creating a culture of Inclusionand ensuring that everyone – job applicants, clients, colleagues, and anyone else we deal with – is treated fairly and with respect. We continuously review our policies and processes to support our aim to create a diverse team, however, please speak to our Talent and Recruitment specialist if there are any adjustments, we need to make in order to ensure, a genuine equality of opportunity.

See why WorkNest is a great place to work - Take a look at our WorkNest Culture video: https://worknest.wistia.com/medias/tg8eo5hyce

Closing date: 11th May 2025. Please note: Applications will be reviewed on an ongoing basis. We may look to close the advert early, so please don't delay in submitting an application.

WorkNest is a powerhouse of employment law, HR and health and safety support services, weaving pragmatic advice with powerful technology platforms.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Legal Services

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