Client Manager/Director - Professional Services - Fixed Term Contract

TN United Kingdom; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in the professional services sector is seeking a Client Manager/Director for a fixed-term contract in London. This role involves strategic client engagement, managing complex portfolios, and delivering exceptional service. The ideal candidate will have strong knowledge in professional indemnity insurance and a proven track record in client management.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working solutions

Qualifications

• Solid knowledge of professional services and insurance.
• Proven experience managing client teams.
• Ability to identify client needs and articulate problems.

Responsibilities

• Collaborate with colleagues to deliver client results.
• Establish strong relationships with clients as a trusted advisor.
• Accountability for service delivery and client workstreams.

Skills

Professional Services industry knowledge

Professional indemnity insurance

Client management

Strategic thinking

Effective communication

Job description

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Client Manager/Director - Professional Services - Fixed Term Contract, London

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Client:

Aon

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a3c73f208244

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

Insurance Client Manager/Client Director – Professional Services Group – Fixed Term Contract

Do you have a strategic approach when dealing with clients?

Are you interested in working with some of the UK’s largest Professional Services firms?

Aon has an opportunity for either a Client Manager or a Client Director to join our London-based Professional Services team on a FTC basis until January 2025.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Client Manager

A typical day will involve collaborating with colleagues to deliver client results, meeting with clients to understand their needs and dealing with day to day risk requirements your clients have.

• Delivery of business results against financial and operational metrics meeting new, retention, and rollover targets as well as seeking opportunities across other solution lines to increase Aon penetration. Use standard methodology to scale better outcomes for clients and actively shares within the business
• Constant development of Aon IQ – through formal training and knowledge sharing in addition to participation in Client Planning, maintains proven understanding of all Aon services and ensures that the client understands the full value delivered
• Delivery of the Aon Client Methodology consistently for each client or where relevant in collaboration with the ECG. Applies Aon standards, including bringing all key collaborators at Aon and the Client together for deep strategy and execution of our commitments and plans. AAV – pricing and value; rollover
• Communicates effectively and gives/receives feedback to continually elevate the success of the team. Ability to act on feedback to ensure appropriate remediation plans can delivered.

Client Director

The Client Director will establish strong relationships with clients and will position themselves to be a trusted advisor to senior stakeholders;

• In the role, you will act as a client leader across a portfolio of clients with complex requirements;
• Core to this is a strong understanding of Professional Indemnity insurance, and ideally cyber insurance and management liability insurance and
• Using your technical knowledge, you will shape discussions with clients and provide guidance to the client teams;
• The role involves thinking strategically about the client base and proactively bringing opportunities/ideas to the PSG leadership team
• The Client Director role requires you to work to gain a thorough understanding of Aon’s services and to ensure that the client understands the full value delivered. You will be supported through formal training and knowledge sharing in addition to participation in Client Planning
• Effective communication is key to the role. The Client Director is expected to give/receive feedback to continually elevate the success of the team, and demonstrate an ability to act on feedback to ensure appropriate remediation plans can delivered.

How this opportunity is different

This is an opportunity to work within an established team at one of the market leading brokers focusing on the wider Professional Services sector. The pool of solution line expertise across a variety of areas of risk transfer at your disposal is unique. The emphasis on collaboration to deliver unmatched results makes this an exciting opportunity.

Skills and experience that will lead to success

• Solid Professional Services industry knowledge is essential to create the partnership required with clients and client teams;
• Strong knowledge and understanding of professional indemnity insurance (and ideally cyber and management liability insurance);
• Proven experience managing a client team and providing advice and guidance on some of the more complex aspects around the day-to-day management of the client portfolios;
• Ability to identify client needs and clearly articulate the problem to be solved; recognises challenges and barriers to solving them and assembles internal resources to achieve the desired client outcome;
• Accountability for service delivery, ensuring progress for all client workstreams. Builds alignment of internal client teams on related workstreams.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!