Client Manager

City and County Healthcare Group Ltd; Telford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

22 Days Holiday (increasing to 25 days

Bank holidays

Birthday leave

Job summary

City & County Healthcare Group is seeking a Client Manager to develop and manage a portfolio of care packages focused on person-centred care and safeguarding. You will own caseloads, forecast budgets and KPIs, and liaise with clients and care staff to maintain high-quality care.

The role involves managing a remote team in health and social care, with on-going training, career development opportunities, and a supportive work environment in the UK.

Qualifications

• Efficient, organized care professional with strong relationships-building.
• Experience coordinating care packages and remote teams.
• Ability to review, forecast, and monitor budgets and KPIs.

Responsibilities

• Develop a portfolio of care packages with person-centred care.
• Take ownership of caseloads, budgets, and KPIs.
• Maintain regular contact with clients and care staff to ensure high-quality care.

Skills

Portfolio management

Budget forecasting

Client liaison

People management

Tools

E-learning modules

Job description

Salary £29,201

Hours: Monday – Friday 9am – 5pmwith additional on call duties on a rota basis

You will need to be a driver with your own vehicle

What we offer

We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as a Client Manager at CCH Group every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career.

Job Description

What you’ll do

As a Client Manager, you will be responsible for developing a portfolio of care packages that promote person centred care and a safeguard approach. You will take ownership of the case loads contributing to the forecasting and delivery of budgets and financial KPI’s. You will have direct and regular contact with our clients along with their care staff to effectively review and establish that the quality of care is to a high and expected standard.

What you’ll get

We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your region or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.

We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.

We will also offer you:

• 22 Days Holiday (increasing to 25 days after 3 year’s service) plus bank holidays and your birthday
• Occupational Maternity Pay & Adoption Pay
• Occupational Paternity Pay*
• Death in Service Payment*
• Occupational Sick Pay

*subject to terms and conditions and qualifying period

Qualifications

What you need

You will need to be an efficient, organised and experienced care professional who is passionate about providing the best in community care, thrive on managing a remote team within a health and social care environment and take pride in building relationships with your clients and care workers.

Additional Information

Why choose us?

We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey

CCH Group is an Equal Opportunities Employer