Client Manager

Saffron Brand Consultants; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working model

26 days holiday + birthday off

10 remote days per year

Private health and life insurance

Annual training budget

Bonus scheme

Pet-friendly offices

Flexible working hours

Job summary

Saffron Brand Consultants is seeking a proactive Client Manager to join our London or Madrid team, driving mid-scale branding projects for global clients. You’ll own client relationships and delivery, collaborating with strategists, designers and digital specialists to turn insights into concrete execution.

In a high-energy, international environment you’ll manage end-to-end projects, nurture key accounts, and contribute to strategy and creative reviews while maintaining top standards and

Qualifications

• Branding or communications agency experience.
• End-to-end project ownership under tight deadlines.
• Strong stakeholder management and communication.
• Fluent English; additional languages a plus.

Responsibilities

• Drive project execution. Take full responsibility for delivering mid-sized projects independently and support larger initiatives.
• Nurture client relationships as a trusted daily contact, building confidence through clear communication and problem-solving.
• Orchestrate multidisciplinary teams to keep work aligned and delivered above expectations.
• Manage commercial details from detailed project plans to invoicing and profitability.
• Contribute to creative and strategic output by understanding briefs deeply and guiding reviews.
• Identify opportunities to expand existing accounts by understanding client pain points.

Skills

Client management

Project management

Branding knowledge

Communication skills

English fluency

Job description

About Us

Saffron is a brand consultancy of 100 people, headquartered in London and Madrid, with teams in Vienna and Tokyo.

About Us

Saffron is a brand consultancy of 100 people, headquartered in London and Madrid, with teams in Vienna and Tokyo. With 21 nationalities and 12 languages among us, we turn brand identity into action.

The Role

This is an opportunity for a proactive and ambitious Client Manager to join our team in London or Madrid, driving high-impact branding projects for global clients.

In this role, you will sit at the heart of our client relationships and project delivery. You’ll manage mid scale multidisciplinary projects, taking end-to-end ownership while working alongside Senior Client Managers and Client Directors on our largest global accounts. You will act as the bridge between our clients and internal teams collaborating directly with strategists, designers and digital specialists to turn creative and strategic vision into seamless execution.

If you thrive in high-energy, international environments, love taking ownership of your accounts, and want to bring high standards to rigorous project delivery, this role is for you.

What You’ll Do

• Drive project execution. Take full responsibility for delivering mid-sized projects independently and support Client Directors on large-scale global initiatives, ensuring everything runs on brief, on time, and on budget.
• Nurture client relationships. Serve as a trusted day-to-day contact for clients, building confidence through clear communication, responsiveness, and sharp problem-solving.
• Orchestrate multidisciplinary teams. Facilitate seamless internal communication between strategy, design, and product teams to keep work aligned, collaborative, and delivered above expectations.
• Manage commercial details. Lead account administration, from building detailed project plans, timelines, and proposals to monitoring burn rates, invoicing, and overall account profitability.
• Contribute to creative & strategic output. Engage meaningfully with project content, understanding briefs deeply so you can actively contribute to strategic alignment and creative reviews.
• Identify opportunities. Spot possibilities to expand existing accounts by understanding client pain points and proposing valuable next steps.

About you

• Proven experience. Experience within a branding agency, creative firm, or communications consultancy.
• Master of delivery. Confident in taking end-to-end ownership of multi-stream projects under tight deadlines without losing sight of quality or detail.
• Brand-fluent. You genuinely understand the power of brand as a strategic business tool and can speak the language of both creatives and corporate stakeholders.
• Exceptional communicator. Confident, structured, and highly empathetic, with the ability to navigate complex client dynamics and keep internal teams motivated.
• Language skills. Fluency in English is a must (written and spoken). Any additional language is a strong plus, given our global footprint and diverse teams.

What we offer

• A flexible and supportive working environment
• Hybrid working model (minimum of 2 days per week in the office)
• Flexible working hours, with early finishes on Fridays
• 26 days holiday + your birthday off
• 10 remote days per year
• Private health and life insurance
• Annual training budget
• Bonus scheme
• Pet-friendly offices
• A collaborative, curious and high-standard culture