Client Listening Manager

Ambition; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Ambition is seeking a Client Listening Manager to join its Client Development team. You will lead the client listening and feedback programme, conduct interviews with senior clients, and translate feedback into actionable recommendations that drive growth.

You will collaborate with partners and BD teams to strengthen relationships and identify opportunities, coaching stakeholders on listening techniques and leveraging AI-enabled solutions to improve client experience.

Qualifications

• Experience in Client Development, Account Management, Client Experience or Client Listening.
• Strong relationship-building and stakeholder management skills.
• Excellent interviewing, communication and influencing abilities.
• Ability to turn complex feedback into meaningful commercial insight.
• Strategic mindset with a passion for delivering exceptional client experience.
• Experience in a professional services environment (legal, accounting or consulting).

Responsibilities

• Lead and develop the firm's client listening and feedback programme.
• Conduct strategic interviews with clients, including General Counsel and senior stakeholders.
• Analyse client feedback and translate insights into actionable recommendations.
• Collaborate with partners and BD teams to strengthen relationships and identify growth opportunities.
• Coach stakeholders on client listening and relationship management techniques; drive improvement and explore AI/tech-enabled solutions.

Skills

Client Listening

Stakeholder Management

Interviewing

Insight Translation

Strategic Mindset

Professional Services Experience

Job description

Are you passionate about understanding what clients really think, turning feedback into meaningful action and influencing strategic decisions?

I'm currently working on an exciting opportunity with a leading international law firm that is looking to appoint a Client Listening Manager to join its growing Client Development team. This is a highly visible role with genuine influence, sitting at the heart of the firm's client growth and relationship strategy.

Key responsibilities include:

• Leading and developing the firm's client listening and feedback programme.
• Conducting strategic interviews with clients, including General Counsel and other senior stakeholders.
• Analysing client feedback and translating insights into clear, actionable recommendations.
• Working closely with partners and BD teams to strengthen client relationships and identify growth opportunities.
• Coaching stakeholders on effective client listening and relationship management techniques.Driving continuous improvement and exploring innovative approaches, including AI and technology-enabled solutions.

The successful candidate will bring:

• Experience within Client Development, Account Management, Client Experience or Client Listening.
• Strong relationship-building and stakeholder management skills.
• Excellent interviewing, communication and influencing abilities.
• The ability to turn complex feedback into meaningful commercial insight.
• A strategic mindset coupled with a passion for delivering an exceptional client experience.
• Experience within a professional services environment, ideally legal, accounting or consulting.

This is a fantastic opportunity to join a firm that is investing heavily in client development and recognises the value that client insight can bring to relationship growth and commercial success.

The role offers excellent visibility, exposure to senior stakeholders and the chance to shape a programme that is central to the firm's future strategy.

For a confidential discussion, please get in touch.