Client Listening Manager

Ambition; City Of London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Ambition is recruiting a Client Listening Manager within a leading international law firm’s Client Development team. You will lead the client listening programme, conduct strategic interviews with senior clients, and translate feedback into actionable recommendations to drive relationship growth and commercial outcomes.

The role offers visibility to senior stakeholders, with a mandate to shape client insight initiatives and leverage technology to enhance the client experience.

Qualifications

• Experience in Client Development, Account Management, Client Experience or Client Listening.
• Strong relationship-building and stakeholder management skills.
• Excellent interviewing, communication and influencing abilities.
• Ability to turn feedback into meaningful commercial insight.
• Strategic mindset with passion for client experience.
• Experience in a professional services environment (legal/accounting/consulting).

Responsibilities

• Lead and develop the firm's client listening and feedback programme.
• Conduct strategic interviews with clients, including General Counsel and other senior stakeholders.
• Analyse client feedback and translate insights into clear, actionable recommendations.
• Work with partners and BD teams to strengthen client relationships and identify growth opportunities.
• Coach stakeholders on effective client listening and relationship management techniques.
• Drive continuous improvement and explore AI and technology-enabled solutions.

Skills

Client listening

Stakeholder management

Interviewing

Influencing

Relationship-building

Strategic insight

Job description

Principal Consultant - Senior Legal BD, Marketing & Communications Recruitment

Are you passionate about understanding what clients really think, turning feedback into meaningful action and influencing strategic decisions?

I'm currently working on an exciting opportunity with a leading international law firm that is looking to appoint a Client Listening Manager to join its growing Client Development team. This is a highly visible role with genuine influence, sitting at the heart of the firm's client growth and relationship strategy.

Key responsibilities include:

• Leading and developing the firm's client listening and feedback programme.
• Conducting strategic interviews with clients, including General Counsel and other senior stakeholders.
• Analysing client feedback and translating insights into clear, actionable recommendations.
• Working closely with partners and BD teams to strengthen client relationships and identify growth opportunities.
• Coaching stakeholders on effective client listening and relationship management techniques.
• Driving continuous improvement and exploring innovative approaches, including AI and technology-enabled solutions.

The successful candidate will bring:

• Experience within Client Development, Account Management, Client Experience or Client Listening.
• Strong relationship-building and stakeholder management skills.
• Excellent interviewing, communication and influencing abilities.
• The ability to turn complex feedback into meaningful commercial insight.
• A strategic mindset coupled with a passion for delivering an exceptional client experience.
• Experience within a professional services environment, ideally legal, accounting or consulting.

This is a fantastic opportunity to join a firm that is investing heavily in client development and recognises the value that client insight can bring to relationship growth and commercial success. The role offers excellent visibility, exposure to senior stakeholders and the chance to shape a programme that is central to the firm's future strategy.