Client Lead

Home Instead; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Supportive team environment

Job summary

A top home care provider is seeking a dedicated Client Experience Lead in Glasgow South. The role involves ensuring exceptional client care and fostering relationships with clients and families. Candidates should have experience in a client-facing role, excellent communication skills, and a passion for improving the lives of older adults. This position offers a competitive salary, professional development opportunities, and the chance to make a real impact in client experience at Home Instead.

Qualifications

• Proven experience in a client-facing role, ideally in healthcare or home care.
• Excellent communication skills with clients and colleagues.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead the client journey ensuring exceptional care.
• Develop strong relationships with clients and families.
• Oversee the client onboarding process and care planning.
• Provide ongoing support and respond to client queries.

Skills

Excellent communication skills

Strong organizational skills

Problem-solving

Experience in a client-facing role

Compassionate and empathetic

Tools

Office software

CRM systems

Job description

Job Title: Client Experience Lead
Location: Glasgow South
Company: Home Instead

About Home Instead

Home Instead is a leading provider of high-quality home care services for older adults. We are passionate about making a difference in the lives of our clients by providing the best care tailored to their individual needs. Our compassionate team works closely with clients and their families, ensuring a safe, supportive, and engaging environment for those who require home care.

Role Overview

We are looking for a dedicated and dynamic Client Experience Lead to join our team in Glasgow South. This is a pivotal role within our organization, responsible for ensuring our clients receive an exceptional experience with Home Instead. The ideal candidate will be client-focused, organized, and have a passion for improving the lives of older adults.

Key Responsibilities

• Lead the client journey, ensuring exceptional care and service delivery at every touchpoint.
• Develop strong relationships with clients and their families to understand their needs and preferences, ensuring satisfaction and continuous improvement.
• Oversee the client onboarding process, ensuring smooth transitions and comprehensive care planning.
• Provide ongoing support to clients, ensuring regular check-ins and responding to any concerns or queries in a timely manner.
• Collaborate closely with care teams to ensure clients receive personalized and high-quality care that meets their specific needs.
• Implement feedback loops, gathering insights from clients and families to improve our services.
• Support marketing efforts by sharing client success stories and experiences to help grow the Home Instead brand.

Qualifications & Skills

• Proven experience in a client-facing role, ideally within the healthcare, home care, or customer service sectors.
• Excellent communication skills, both verbal and written, with the ability to engage and build trust with clients, families, and colleagues.
• Strong organizational skills and attention to detail.
• Compassionate, empathetic, and passionate about delivering outstanding care experiences.
• Ability to problem-solve and resolve issues effectively and with empathy.
• Proficient in using office software and CRM systems (or willingness to learn).

Why Join Us?

• Be part of a supportive, caring team dedicated to improving the lives of older adults.
• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• A rewarding role where your contributions make a real impact.

How to Apply

If you are ready to make a difference and lead the way in client experience, we would love to hear from you! Please submit your CV to [e-mail] or hit apply now!

Join Home Instead and help us provide high-quality care and exceptional experiences for our clients in Glasgow South!