Care Team Leader (New Client Onboarding)

Home Instead; Newtownards; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Impact and Purpose

Career Advancement

Innovative Environment

Positive Culture

Competitive Pay

Comprehensive Training

Job summary

A leading home care provider is seeking a Care Team Leader to facilitate new client onboarding in Newtownards. The role involves managing client care, responding to inquiries, and conducting consultations. Candidates should possess a Level 3 NVQ in Health and Social Care and have experience in the healthcare sector. This position offers a chance to contribute significantly to the community while ensuring client care is delivered at the highest standard. Competitive compensation and comprehensive training are provided.

Qualifications

• Experience in the healthcare sector is required.
• Must have experience of working with MAR sheets and medication in a supervisory role.
• Understanding of confidentiality in health care is essential.

Responsibilities

• Respond to daily client enquiries and schedule care consultations.
• Undertake consultations with new clients and complete all necessary paperwork.
• Build and maintain relationships with clients and their families.

Skills

Health and Social Care

Communication

Understanding of legislation

Care management technology

Consultative sales

Education

Level 3 NVQ in Health and Social Care

Tools

CRM Zoho

Job description

Care Team Leader (New Client Onboarding)

• Contract
• Date Advert Closes: 05 December 2025
• Compensation: GBP 24000 - GBP 30000 - yearly

Home Instead is the leading home care provider in the UK. We focus on providing the type of care we’d want our own family members to have – minimum one-hour visits, clients carefully matched with an appropriate Care Professionals and excellent flexibility in the timetable offered. We support our clients with a wide range of services which help them to stay living independently at home – home help, shopping, meal preparation, companionship and dementia support, personal care.

As a Team Leader responsible for new client onboarding at Home Instead Down & Lisburn, you have a unique opportunity to blend your passion for care in community with excellent customer service skills. This is a chance to make a meaningful impact in the lives of adults in our local community, achieving professional growth and success in a nurturing environment.

What We Offer You

• Impact and Purpose: Directly contribute to improving the lives of seniors in your community.
• Career Advancement: Grow with a nationally recognized brand in home care.
• Innovative Environment: Be encouraged to bring new ideas to the table.
• Positive Culture: Be part of a team where your efforts are valued and your well-being is a priority.
• Competitive Pay: We offer competitive wages that reflect your valuable contributions.
• Comprehensive Training: Receive paid training to enhance your skills and knowledge.

Your Key Responsibilities

• Respond to daily client enquiries received via Web, phone and in person. Provide further information, exploring the client needs and scheduling a care consultation.
• Undertake consultation with new clients, complete care plan and complete all new client’s paperwork as required.
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Carry out client reviews and action accordingly.
• Provide weekly and monthly summaries of the client pipelines and its progression.
• Management of clients and responsibility for their ongoing care and support with a focus on person centred care.

Qualifications & Requirements

• Level 3 NVQ in Health and Social Care or an equivalent healthcare qualification.
• Experience in the healthcare sector.
• Experience of working with MAR sheets and medication in a supervisory role.
• Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
• Previous experience of consultative sales would be an advantage.
• Ability to nurture Care Professionals to enable them to reach their full potential.
• Knowledge and understanding of legislation and regulations specific to Health and Social Care.
• Good communication skills with the ability to build rapport quickly.
• Must be confident to use care management technology including providing support and training to Care Professionals.
• Knowledge of CRM Zoho an advantage.
• Must understand the importance of confidentiality working within current legislation.