Team Leader (Care Professional Experience Lead)

Home Instead; Kirkintilloch; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dedicated homecare service provider seeks a Team Leader (Care Professional Experience Lead) in Kirkintilloch. This key role produces tailored homecare solutions, requires excellent communication skills, and calls for a Level 3 SVQ in Health and Social Care. You will support caregivers by fostering strong relationships, monitoring service quality, and utilizing care management technology. Apply today for a fulfilling career in homecare, where every day brings a new opportunity.

Qualifications

• Must have, or be working towards, a Level 3 SVQ in Health and Social Care.
• Experience in delivering a wide range of personal care services.
• Understanding of legislation and regulations in Health and Social Care.
• Confidence in using care management technology and providing training.

Responsibilities

• Act as a critical link between clients and care professionals.
• Tailor homecare services to exceed client expectations.
• Monitor and improve service quality provided by Care Professionals.
• Nurture and support Care Professionals to reach their potential.

Skills

Excellent communication skills

Ability to build trusting relationships

Compassionate and self-assured

Knowledge of care management technology

Organisational skills

Flexibility

Education

Level 3 SVQ in Health and Social Care or equivalent

Tools

Microsoft Office

Google Suite

Job description

Team Leader (Care Professional Experience Lead)

• Full-time
• Date Advert Closes: 01 April 2025

We don’t do one‑size‑fits‑all solutions. Our Care Professionals are committed to providing fully tailored services that are always ready to adapt to the changing needs of your loved one.

By taking the time to listen, our award‑winning home carers can turn your challenges into opportunities, and tailor care to your family’s needs with a personalised plan that’s right for you, so you can live life better in your own home.

As a Care Professional Experience Lead you will be the critical link between our care professionals and their journey with Home Instead Milngavie. You will use your skills of analysis to turn each client’s requirements into a bespoke homecare service that exceeds their expectations. If you enjoy providing the very best homecare and support to clients, then this exciting opportunity could be exactly what you are looking for.

As each client is unique, every day will be different. Our priority is to support clients to live the lives that they choose, keeping them in control as far as they are able. You must have a good understanding of what people in need of homecare and support require, and of best practice in providing social care. You will be expected to have, or to be working towards, a level 3 SVQ in Health and Social Care or equivalent..

Excellent communication skills are key to this vital role. You must be able to build trusting relationships with our care professionals.

Care professional experience leadsneed to be compassionate and self‑assured and have the knowledge and ability to model good practice. You will regularly monitor the quality of service that our Care Professionals provide and take action to make improvements if necessary.

This is a challenging role and as a representative of Home Instead Glasgow North.

Deputy Care Manager/ Care Manager/ Care Co‑ordinator

• Level 3 SVQ in Health and Social Care or equivalent.
• Experience in the care sector delivering a wide range of personal care services.
• Ability to nurture Care Professionals to enable them to reach their full potential.
• Knowledge and understanding of legislation and regulations specific to Health and Social Care.
• Good communication skills with the ability to build rapport quickly.
• Must be confident to use care management technology including providing support and training to Care Professionals.
• Must understand the importance of confidentiality working within current legislation.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
• Must have full driving license and means of transport if required..
• Be organised and flexi...