Client Insight Manager

Chambers; Newcastle upon Tyne, City Of London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Office two days a week

Job summary

Chambers in the United Kingdom is seeking a Client Insight Manager to blend client engagement, analytics and market intelligence. You will be at the heart of relationships with leading law firms, turning benchmarking data into clear insights that help clients assess their responsible business strategies relative to peers and the market.

Based in Newcastle or London with a requirement to be in the office two days a week, you will lead client presentations, shape research priorities and work with

Qualifications

• Background or familiarity with responsible business, ESG or sustainability in the legal sector is advantageous.
• Experience managing or delivering client insights or data‑led reporting for professional services, market intelligence or data products.
• Confident presenting data and insights to senior stakeholders including Partners and C‑suite.
• Strong written communication and ability to produce clear, professional client-facing content.

Responsibilities

• Lead point of contact for a portfolio of member firms, building trusted relationships and maximizing value from the membership.
• Deliver onboarding sessions, analytics demonstrations and bespoke insight presentations to help clients apply benchmarking data.
• Analyse data from our annual research programme and translate findings into actionable insights.
• Present findings to Partners and C‑suite audiences across the legal sector.
• Oversee preparation and QA of bespoke insight reports to meet high standards.
• Support member events and forums, facilitating discussions on trends and best practices.
• Partner with Commercial on renewals and member discussions, providing product and methodology expertise.
• Capture client feedback to inform future research priorities and product development.
• Contribute to annual thought leadership and market-facing research.

Skills

Client engagement

Data analysis

Presentation skills

Stakeholder management

Project management

Job description

If you enjoy combining client engagement, analytical thinking and data-driven insight, this is an opportunity to make a real impact.

As Client Insight Manager, you'll be at the heart of our relationships with leading law firms, helping them understand how their responsible business strategies compare with peers and wider market trends. Working with a unique combination of benchmarking data, research and market intelligence, you'll transform complex findings into meaningful insights that help clients make informed decisions and drive progress.

This is more than a client delivery role. You'll become a trusted adviser to clients, taking ownership of the delivery of research, intelligence and insight across a portfolio of member firms. You'll lead client presentations, facilitate discussions with senior stakeholders, and use your analytical skills to uncover trends, identify opportunities and shape the conversations that matter most within the legal sector.

Working closely with colleagues across research, product and commercial teams, you'll also play an increasingly influential role in shaping future research priorities, thought leadership and the continued evolution of the product..

This role could be based in Newcastle or London with a requirement to be in the office two days a week.

Main Duties and Responsibilities:

• Act as the lead point of contact for a portfolio of member firms, building trusted relationships and ensuring they derive maximum value from their Responsible Business Intelligence membership.
• Deliver onboarding sessions, analytics demonstrations and bespoke insight presentations, helping clients understand and apply benchmarking data and research findings to their responsible business strategies.
• Analyse and interpret data from our annual research programme, translating complex findings into clear, actionable insights and ensuring the accuracy and quality of client deliverables.
• Present findings and recommendations to a range of audiences, including partners, responsible business leaders and C‑suite stakeholders across the legal sector.
• Oversee the preparation and quality assurance of bespoke insight reports, ensuring all outputs meet the highest standards of accuracy, relevance and credibility.
• Support member events, roundtables and forums, facilitating discussions on emerging trends, best practice and developments in responsible business across the legal market.
• Partner with commercial colleagues on client renewals and prospective member discussions, providing product and methodology expertise and ensuring commitments align with the product proposition.
• Capture client feedback and market intelligence to help inform future research priorities, product enhancements and the ongoing development of the Responsible Business Intelligence offering.
• Contribute to annual thought leadership and market‑facing research, helping to identify and communicate the trends shaping responsible business within the legal sector.

Why you should apply

This is a unique opportunity to combine client engagement, data analysis and thought leadership in a highly visible role. You'll work with senior stakeholders at leading law firms, helping them make informed decisions through research and benchmarking insight, while playing a key role in shaping the future direction of the product.

As the team and product continue to evolve, you'll have genuine opportunities to expand your influence across research, client delivery and product development, while contributing to work that helps shape responsible business conversations across the legal sector.

Skills, Experience & Personal Attributes

• A background or familiarity with responsible business, ESG or sustainability in the legal sector will be an advantage, and there will be an expectation of rapid upskilling in this area.
• Experience managing or evidence of the ability to manage client relationships and insight delivery or data‑led reporting, ideally within professional/legal services, market intelligence or a data & insight product.
• Confident presenting data and insight to senior stakeholders, including Partners and C‑suite audiences.
• Commercially minded but comfortable holding a firm line with sales colleagues, able to say no to commitments that aren't deliverable, constructively and without becoming a blocker.
• Strong attention to detail and comfort quality‑checking data‑driven reports and analysis.
• Excellent written communication, able to produce clear, professional client‑facing content.
• Highly organised self‑starter, able to project‑manage across multiple accounts and competing deadlines.

We welcome applications from people of all backgrounds and experiences. If you’re not sure you meet every requirement, we’d still like to hear from you, we value potential as much as experience.

Depending on the role, we may be able to offer flexible working options such as hybrid working, part‑time or job‑share arrangements, or flexible hours

Equal Opportunity Statement

We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender re‑assignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change.

Applicants who identify as Disabled and/or Neurodiverse will be entitled to an interview if they meet the minimum criteria as specified in the Job Description, additionally we will offer reasonable adjustments to those who require them. Some examples of reasonable adjustments are extra time in assessments, video interviews to combat travel‑based issues and advice on expected interview topics/questions.