Renewals Coordinator

Chambers and Partners; Greater London; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Performance-based commission

Job summary

Chambers and Partners in London is seeking a graduate to join the Submissions team on a hybrid basis. You will focus on increasing research submissions by engaging with law firms and promoting the submission process.

The role emphasizes retention and re-engagement of firms that have previously submitted, with strong emphasis on relationship-building and coordinating through Salesforce CRM.

Qualifications

• Excellent communication skills and ability to build relationships with clients.
• High level of accuracy and attention to detail in record-keeping.
• Ability to work under tight deadlines and manage multiple tasks.

Responsibilities

• Maximise submissions from outbound enquiries.

Skills

Strong communication

Client-facing experience

Attention to detail

Organized

Multitasking

Problem solving

Bi/multi-lingual

Tools

Salesforce

Job description

Salary £30,000 basic + £6,000 capped commission

Hybrid, 2 days in the office

Overview

We are looking for a results-driven, tenacious graduate with the ambition of a career in Business Development/Customer Success to join our expanding Submissions team in London.

This role aims to maximise the amount of research submissions we receive to carry out our research. The role will involve speaking to law firms about Chambers and about the benefits of sending their submissions to our research process (for which there is no monetary cost, but which is costly in terms of time and energy for them). This position in particular will focus on retention and re-engagement of firms that have previously submitted to Chambers.

Previous experience in a client-facing role would be an advantage. The ideal candidate will possess the ability to work well under pressure, problem solve and be confident communicating with clients, team members and management. They will be highly organized and maintain accurate records.

You will have the ability to identify submissions' leads and generate research submissions as well as build relationships both internally and externally, understanding the need to drive senior stakeholder engagement.

• Maximise submissions from outbound enquiries
• Build relationships with firms and "retain" previous years' submissions (submitting is an annual process)
• Achieve/exceed individual monthly/quarterly targets of client interactions and number of submissions
• Develop contacts/senior level relationships within new and dormant clients
• Be self-sufficient in generating appointments and activities that lead to submission retention
• Accurately record all information in company CRM (Salesforce)

As a company, our brand has the best reputation across all Legal markets the world over, the decision maker’s door is always open.

Why should you apply?

• Experience working with internal and external stakeholders in the legal industry
• Join an expansive and high-performing team
• Learn how to build relationships, influence behaviour and collaborate with Marketing
• Benefit from career advancement opportunities in a rapidly growing business
• Earn performance-based commission on top of your base salary
• Utilise your bi/multi-lingual skills by speaking to stakeholders from around the world

Skills and experience:

• Strong communication skills (listening, questioning, written, verbal)
• High level of accuracy and an eye for detail
• Ability to work under tight deadlines
• Excellent attention to detail
• Able to work both independently and in collaboration with multiple teams
• Ability to multitask and be organized while doing so

About us:

Chambers is the leading legal data and intelligence partner for lawyer, firms, and in-house teams.

We conduct over 350,000 research interviews and surveys with in-house counsel every year, and receive 62,000 submissions from 9,000 firms worldwide, giving us unrivalled insight into the legal sector.

This research powers Chambers Rankings - the definitive guide to the best legal talent - and our Intelligence, which delivers the insights helping firms and in-house teams to succeed.

Our independent, rigorous research identifies the exceptional and charts the path to success, enabling legal professionals to see with clarity, decide with confidence, and plan with ambition.

Equal Opportunity Statement

We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change. As a Disability Confident employer, we will ensure that a fair number of disabled applicants that meet the minimum criteria for this position will be offered an interview.