Client Insight Manager

Chambers & Partners; Greater London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

Chambers & Partners is seeking a Client Insight Manager to combine client engagement, data analysis and market intelligence to guide law firm strategies. You will lead a portfolio of member firms, translate benchmarking findings into actionable insights and shape ongoing research priorities across our RB Intelligence offering.

You'll present to senior stakeholders, collaborate with research, product and commercial teams, and contribute to thought leadership that drives progress in the legal

Qualifications

• Experience delivering data-driven insights and client-facing reports.
• Ability to translate benchmarking data into actionable recommendations.
• Experience working with senior stakeholders in professional services is a plus.

Responsibilities

• Act as the lead point of contact for a portfolio of member firms, building trusted relationships and ensuring they derive maximum value from their Responsible Business Intelligence membership.
• Deliver onboarding sessions, analytics demonstrations and bespoke insight presentations, helping clients understand benchmarking data and research findings.
• Analyse and interpret data from our annual research programme, translating complex findings into clear, actionable insights and ensuring the accuracy and quality of client deliverables.
• Present findings and recommendations to partners, senior leaders and C-suite stakeholders across the legal sector.
• Oversee the preparation and quality assurance of bespoke insight reports, ensuring outputs meet the highest standards of accuracy and relevance.
• Support member events, roundtables and forums, facilitating discussions on emerging trends and developments in responsible business across the legal market.
• Partner with commercial colleagues on client renewals and prospective member discussions, providing product and methodology expertise.
• Capture client feedback and market intelligence to inform future research priorities and product enhancements.
• Contribute to annual thought leadership and market-facing research shaping responsible business in the legal sector.

Skills

Client engagement

Data analytics

Insight reporting

Stakeholder management

Presentation skills

Job description

Overview If you enjoy combining client engagement, analytical thinking and data-driven insight, this is an opportunity to make a real impact. As Client Insight Manager, you'll be at the heart of our relationships with leading law firms, helping them understand how their responsible business strategies compare with peers and wider market trends. Working with a unique combination of benchmarking data, research and market intelligence, you'll transform complex findings into meaningful insights that help clients make informed decisions and drive progress.

This is more than a client delivery role. You'll become a trusted adviser to clients, taking ownership of the delivery of research, intelligence and insight across a portfolio of member firms. You'll lead client presentations, facilitate discussions with senior stakeholders, and use your analytical skills to uncover trends, identify opportunities and shape the conversations that matter most within the legal sector. Working closely with colleagues across research, product and commercial teams, you'll also play an increasingly influential role in shaping future research priorities, thought leadership and the continued evolution of the product.

Main Duties and Responsibilities

• Act as the lead point of contact for a portfolio of member firms, building trusted relationships and ensuring they derive maximum value from their Responsible Business Intelligence membership.
• Deliver onboarding sessions, analytics demonstrations and bespoke insight presentations, helping clients understand and apply benchmarking data and research findings to their responsible business strategies.
• Analyse and interpret data from our annual research programme, translating complex findings into clear, actionable insights and ensuring the accuracy and quality of client deliverables.
• Present findings and recommendations to a range of audiences, including partners, responsible business leaders and C-suite stakeholders across the legal sector.
• Oversee the preparation and quality assurance of bespoke insight reports, ensuring all outputs meet the highest standards of accuracy, relevance and credibility.
• Support member events, roundtables and forums, facilitating discussions on emerging trends, best practice and developments in responsible business across the legal market.
• Partner with commercial colleagues on client renewals and prospective member discussions, providing product and methodology expertise and ensuring commitments align with the product proposition.
• Capture client feedback and market intelligence to help inform future research priorities, product enhancements and the ongoing development of the Responsible Business Intelligence offering.
• Contribute to annual thought leadership and market-facing research, helping to identify and communicate the trends shaping responsible business within the legal sector.

Why you should apply

This is a unique opportunity to combine client engagement, data analysis and thought leadership in a highly visible role. You'll work with senior stakeholders at leading law firms, helping them make informed decisions through research and benchmarking insight, while playing a key role in shaping the future direction of the product. As the team and product continue to evolve, you'll have genuine opportunities to expand your influence across research, client delivery and product development, while contributing to work that helps shape responsible business conversations across the legal sector.

Skills, Experience & Personal Attributes

• A background or familiarity with responsible business, ESG or sustainability in the legal sector will be an advantage, and there will be an expectation of rapid upskilling in this area.
• Experience managing or evidence of the ability to manage client relationships and insight delivery or data-led reporting, ideally within professional/legal services, market intelligence or a data & insight product.

Confident presenting data and insight to senior stakeholders, including Partners and C-suite audiences.

Commercially minded but comfortable holding a firm line with sales colleagues, able to say no to commitments that aren't deliverable, constructively and without becoming a blocker.

Strong attention to detail and comfort quality-checking data-driven reports and analysis.

Excellent written communication, able to produce clear, professional client-facing content.

Highly organised self-starter, able to project-manage across multiple accounts and competing deadlines.

Equal Opportunity Statement

We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change.

Applicantswho identify as Disabled and/or Neurodiverse will be entitled to an interview if they meet the minimum criteria as specified in the Job Description, additionally we will offer reasonable adjustments to those who require them. Some examples of reasonable adjustments are extra time in assessments, video interviews to combat travel-based issues and advice on expected interview topics/questions.

About Us

Chambers is the leading legal data and intelligence partner for lawyers, firms, and in-house teams.

We conduct over 350,000 research interviews and surveys with in-house counsel every year, and receive 62,000 submissions from 9,000 firms worldwide, giving us unrivalled insight into the legal sector.

This research powers Chambers Rankings - the definitive guide to the best legal talent - and our Intelligence, which delivers the insights helping firms and in-house teams to succeed.

Our independent, rigorous research identifies the exceptional and charts the path to success, enabling legal professionals to see with clarity, decide with confidence, and plan with ambition.