Client Host – Warm Welcome & Concierge (PT)

Hermès; Greater London; On-site; GBP 17,000 - 22,000; Part time

Job summary

Hermès in London is seeking a Client Host for a part-time role (3 days per week) at Cadogan Place. You will warmly welcome clients, guide them through the store, and coordinate the day’s appointments, ensuring seamless service and adherence to Hermès standards.

Key tasks include greeting customers, guiding to the relevant team member, and supporting the 1st floor Metiers. The role requires flexibility across Monday to Saturday and a proactive, professional attitude.

Qualifications

• Excellent customer service skills and a welcoming manner.
• Enthusiastic, proactive and professional approach.
• Strong interpersonal skills and reliability.
• Flexible, adaptable to varied shifts and high-pressure moments.

Responsibilities

• Greet customers on entry and create a warm first impression.
• Guide clients to the appropriate team member and schedule appointments.
• Coordinate daily agenda and ensure breaks and support on the floor.
• Support the leather department and concierge-related inquiries.
• Assist with refreshments and maintain store standards.

Skills

Customer service

Enthusiastic attitude

Interpersonal skills

Reliability

Flexibility

Presentation

Team player

Attention to detail

Calm under pressure

Job description

Hermès in London is seeking a Client Host for a part-time role (3 days per week) at Cadogan Place. You will warmly welcome clients, guide them through the store, and coordinate the day’s appointments, ensuring seamless service and adherence to Hermès standards.

Key tasks include greeting customers, guiding to the relevant team member, and supporting the 1st floor Metiers. The role requires flexibility across Monday to Saturday and a proactive, professional attitude.