Front of House Host

Hermès; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading luxury brand seeks a Front of House Host in London. The role involves welcoming clients, managing queues, and providing information on store policies. Candidates should possess strong communication skills and a commitment to excellent service.

Qualifications

• Responsible for client reception and directing clients to the store host.
• Manage queue and appointment handling effectively.

Responsibilities

• Welcome clients and manage the flow of appointments.
• Inform clients about store policies and queue management.
• Assist clients requiring additional support.

Skills

Client Reception

Queue Management

Communication

Job description

Join to apply for the Front of House Host role at Hermès

• Starting as a Door Team Member, our Maison Host will be responsible for Client Reception, warmly welcoming clients and directing them to the store host, explaining the virtual queue system.
• Providing information to clients on store policies, e.g., coffee cups are not allowed inside and can be held at the entrance.
• Queue Management and Appointment Handling, respectfully managing the flow of clients with appointments.
• Ensuring professional conduct.
• Registration responsibilities include greeting clients, identifying their needs, and adding them to the appropriate queue.
• Appointment Notification: Inform Sales Associates (SA) of their appointments and guide clients who wish to visit multiple departments, starting with their first choice.
• Full Capacity Management: Inform clients if queues are full and advise them to check back later.
• Assisting clients requiring additional support.
• First Floor Client Management involves warmly welcoming clients and encouraging them to stay in their requested department, offering refreshments.
• Manage queue transfers and registration exceptions.
• Team coordination to assist our Sales & Service team in locating clients for appointments.
• Queue maintenance to ensure smooth operations using Quedini.
• Provide feedback and share best practices with the wider team.
• Inform management if further support may be required with clients.
• Uphold excellent standards through strong communication and knowledge of all Métiers.