Client Growth & Retention Specialist (Hybrid)

Simplyhealth; Basingstoke; Hybrid; GBP 32,000 - 44,000; Full time

Job summary

Simplyhealth is seeking a Client Executive to join the Sales Operations Team on a 12-month fixed-term contract. The role is hybrid with occasional travel to the Andover Office, working Monday to Friday 9am–5pm, and focuses on managing client relationships, delivering high levels of service, and identifying growth opportunities.

Reporting to the Sales Operations Manager, you will act as the main point of contact for clients, resolve queries, coordinate with product and service experts, and help

Responsibilities

• Develop and maintain strong relationships with clients, brokers, and key decision-makers to drive satisfaction and loyalty.
• Support client retention efforts, ensuring portfolio retention rates are met or exceeded.
• Establish relationships with internal stakeholders, product and service experts, and third-party intermediaries to optimise service delivery and client engagement.
• Act as a trusted advisor, responding to client queries efficiently across multiple channels (phone, email, chat).
• Address and resolve client issues and complaints in a timely and professional manner, ensuring a positive client experience.
• Ensure service level agreements (SLAs) and response times are met, maintaining high-quality client interactions.
• Maintain accurate and up-to-date records in the CRM system to support effective client management and reporting.
• Identify and secure opportunities for expansion, cross-selling, and upselling of additional products and services.
• Support the creation of tactical business plans to help clients enhance their wellbeing strategies and integrate our solutions.
• Coordinate and secure development meetings, bringing in relevant product and service experts to consult on tailored client needs.
• Share relevant collateral and insights to educate clients and drive employee engagement.

Job description

Simplyhealth is seeking a Client Executive to join the Sales Operations Team on a 12-month fixed-term contract. The role is hybrid with occasional travel to the Andover Office, working Monday to Friday 9am–5pm, and focuses on managing client relationships, delivering high levels of service, and identifying growth opportunities.

Reporting to the Sales Operations Manager, you will act as the main point of contact for clients, resolve queries, coordinate with product and service experts, and help