Client Operations Lead - Hybrid (Occupational Health)

All Health Matters | SEQOHS-Accredited Occupational Health; Canterbury; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

All Health Matters is seeking a Client Operations Specialist to coordinate day-to-day client services from Canterbury, with hybrid work options. You will schedule appointments, manage referrals, maintain records, and prepare documentation to support clinical and operational teams.

The role acts as a key contact for client organisations, handling queries, resolving issues, and helping drive service improvements across clinics and mobile units. Strong organisation and communication are essential.

Qualifications

• Experience in client support or administration.
• Strong communication and written skills.
• Familiar with healthcare or occupational health context preferred.

Responsibilities

• Coordinate scheduling and referrals for client programmes.
• Maintain accurate records and prepare documentation/reports.
• Serve as main contact for client organisations and resolve issues.
• Support continuous service improvements and quality standards.
• Collaborate with colleagues across clinics and mobile units.

Skills

Client service

Relationship mgmt

Time management

Education

Business administration

Tools

MS Office

Scheduling tools

Electronic records

Job description

All Health Matters is seeking a Client Operations Specialist to coordinate day-to-day client services from Canterbury, with hybrid work options. You will schedule appointments, manage referrals, maintain records, and prepare documentation to support clinical and operational teams.

The role acts as a key contact for client organisations, handling queries, resolving issues, and helping drive service improvements across clinics and mobile units. Strong organisation and communication are essential.