Client Growth Executive - Certification & Compliance

BSI; Milton Keynes; On-site; GBP 28,000 - 36,000; Full time

Job summary

BSI is seeking a driven Client Development Executive to support growth in Product Certification. Based in Milton Keynes, you will drive outbound campaigns, qualify leads, and collaborate with Account Managers and Marketing to build a strong sales pipeline.

In a high-volume environment, you will use Salesforce and MS Office to manage contacts, opportunities and campaign outcomes, contributing to revenue growth and client retention. This role requires strong communication and organizational skills.

Qualifications

• Experience in a sales, customer service or target-driven telesales environment.
• Comfortable using Salesforce, Microsoft Office and digital systems.
• Confident speaking with customers by phone, email or online meetings.
• Good organisational skills with the ability to manage follow-ups and keep accurate records.
• Excellent verbal and written communication skills.
• Targeted sales roles previously held.
• Able to multitask.
• Proficient in Microsoft Office, including Word, PowerPoint and Excel.
• Ability to explain technical or service-based information clearly.

Responsibilities

• Targeted client outreach by phone, Teams and email as part of agreed Product Certification campaigns.
• Campaign support: manage activity, attend events, prepare contact lists, and maintain accurate progress records.
• Certification transition support: explain transition requirements and next steps to clients, ensuring certificates are renewed.
• Identify other sales opportunities from conversations and pass qualified leads to the appropriate team.
• Client follow-up: manage enquiries and actions in a timely, professional manner.
• Maintain accurate records of calls, updates, opportunities and campaign outcomes.
• Collaborate with sales, certification and operations teams to support campaigns.
• Stay focused on sales targets with agreed activity, quality and conversion measures.

Skills

Sales experience

Salesforce

Microsoft Office

Communication

Organization

CRM experience

Multitasking

Phone-based sales

Tools

Salesforce

CRM software

Job description

BSI is seeking a driven Client Development Executive to support growth in Product Certification. Based in Milton Keynes, you will drive outbound campaigns, qualify leads, and collaborate with Account Managers and Marketing to build a strong sales pipeline.

In a high-volume environment, you will use Salesforce and MS Office to manage contacts, opportunities and campaign outcomes, contributing to revenue growth and client retention. This role requires strong communication and organizational skills.