Client Success Executive

BSI; Milton Keynes; Hybrid; GBP 31,000 - 42,000; Full time

Job summary

BSI is hiring a Client Success Executive to strengthen relationships with existing accounts in the UK and Poland. You will drive retention, identify growth opportunities, and ensure smooth delivery of certification changes across Salesforce-managed pipelines.

Hybrid work, 3 days in the office, with Milton Keynes or Warsaw as base locations. Fluent English is essential, plus one additional European language such as Turkish, Spanish, or Italian.

Qualifications

• Experience in a client-facing B2B role with a focus on retention.
• Fluent English; one additional European language required (Turkish, Spanish or Italian).
• Experience using Salesforce or similar CRM systems.
• Strong negotiation and relationship-building skills.

Responsibilities

• Build and maintain trusted relationships with existing clients.
• Lead retention conversations and present tailored solutions.
• Manage certification changes and identify upsell opportunities.
• Maintain Salesforce pipeline and accurate records.

Skills

Relationship management

Sales & negotiation

Client engagement

Communication

Tools

Salesforce

Microsoft Office

Job description

We exist to create positive change for people and the planet. Join us and make a difference too!

Client Success Executive

Locations:

Milton Keynes (UK) or Warsaw (Poland)

Working Model:

Hybrid (3 days per week in the office).

At BSI, we help organizations build trust, improve performance, and achieve sustainable growth. The Client Success Executive plays a critical, client-facing role in driving retention, client satisfaction, and commercial growth across existing accounts within BSI Group.

This is an exciting opportunity for someone who enjoys building strong client relationships, driving customer retention, and identifying opportunities to expand services within existing accounts.

About The Role

As a Client Success Executive, you will serve as a trusted partner to our clients, helping them navigate certification changes, maximize the value of their relationship with BSI, and achieve their business goals. You will focus on strengthening client relationships, driving retention, and identifying opportunities to expand services within existing accounts.

What You'll Be Doing

• Build and maintain strong, trusted relationships with existing clients.
• Proactively engage with clients to understand their needs and deliver exceptional service.
• Lead retention conversations with at-risk clients and present tailored solutions to support long-term partnerships.
• Manage certification changes, including scope extensions and amendments.
• Identify and convert upselling and cross-selling opportunities across BSI's portfolio of products and services.
• Guide clients through change processes, ensuring a seamless and positive experience.
• Manage and maintain a pipeline of opportunities within Salesforce.
• Accurately record client interactions, opportunities, and outcomes.
• Collaborate with internal stakeholders to ensure timely delivery of client requirements.
• Provide client insights and market intelligence to support continuous improvement initiatives.

What We're Looking For

• Experience in a client-facing role within a B2B environment, such as Client Success, Account Management, Customer Service, or Sales.
• Strong relationship-building, communication, and negotiation skills.
• A customer-centric mindset with a passion for delivering outstanding client experiences.
• Commercial awareness and the ability to identify growth opportunities within existing accounts.
• Experience working with CRM systems, preferably Salesforce.
• Excellent organizational and problem-solving skills.

Key Performance Indicators

• Achievement of personal revenue target (upsell, cross-sell, certification changes)
• Client retention rate (%) and reduction in churn
• Pipeline value & conversion rate (%)
• Upsell / cross-sell revenue within existing accounts
• CRM (Salesforce) accuracy & opportunity management
• SLA adherence & time to resolution for client requests

Language Skills

• Fluent English communication skills are essential.
• Fluency in one additional language - Turkish, Spanish, or Italian - is required.

Desirable Experience

• Prior experience working with SAP.
• Proficiency in Microsoft Office applications.
• Additional European language skills would be advantageous.

What We Offer

Milton Keynes (UK) - The base salary for this position starts from 31,450 GBP gross annually.

Warsaw (Poland) - The base salary for this position starts from 102,000 PLN gross annually.

• Please note: BSI is unable to provide visa sponsorship for this vacancy

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.

Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.

Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.