Client-Focused Operations Specialist (Hybrid)

765/ZA15919 Broadridge Analytics Solutions Ltd; West of England; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Pension

Dental insurance

Cycle-to-work

Healthcare cash plan

Tech purchases

Gym subsidy

Travel season tickets

Job summary

Broadridge Financial Solutions, Inc. is seeking an Operations Associate to join its Fund Communication Solutions (FCS) team in Bristol.

You will manage a subset of Asset Management or Investment Platform clients, ensuring timely and accurate data delivery for industry distribution, regulatory reporting, and digital visualization. The role emphasizes strong client service, attention to detail, and collaboration with internal teams.

Qualifications

• Essential proficiency in Microsoft Word, Excel and Outlook.
• Ability to manage multiple projects and client queries simultaneously.
• Excellent interpersonal and communication skills.
• Ability to prioritise tasks while considering SLAs.
• Comfortable in a dynamic, fast-changing environment.
• Proven ability to work efficiently under pressure and tight deadlines.
• Capacity to manage key client relationships.
• English proficiency.
• Eligibility to work in the United Kingdom.

Responsibilities

• Develop and maintain strong relationships with clients to ensure regular data delivery.
• Ensure high levels of accuracy and attention to detail in all correspondence and processes.
• Handle and resolve client queries promptly and effectively to ensure client satisfaction and maintain strong relationships.
• Collaborate with internal stakeholders and teams to coordinate efforts and achieve the best outcomes for our clients.
• Identify and elevate client issues to your Line Manager or Senior Colleagues when necessary, ensuring they are addressed promptly and effectively.
• Demonstrate accountability by taking ownership of tasks and responsibilities, ensuring deadlines are met, and maintaining high quality in all work outputs.
• Maintain a continuous focus on delivering excellent client service to ensure the Company is well regarded by our clients.
• Proactively use initiative to solve queries, ensuring efficient and effective resolution to enhance client satisfaction and operational smoothness.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

English proficiency

Client relationship management

Multitasking

Work under pressure

Job description

Broadridge Financial Solutions, Inc. is seeking an Operations Associate to join its Fund Communication Solutions (FCS) team in Bristol.

You will manage a subset of Asset Management or Investment Platform clients, ensuring timely and accurate data delivery for industry distribution, regulatory reporting, and digital visualization. The role emphasizes strong client service, attention to detail, and collaboration with internal teams.