Client-Focused Insurance Accounts Assistant

Pib Group; Malvern Hills; On-site; GBP 23,000 - 28,000; Full time

Job summary

Balens, part of PIB Group in Malvern, is seeking an Assistant Account Handler to deliver outstanding servicing to a portfolio of clients and support policy administration. You will engage with insurers to secure cover, manage renewals, and assist Commercial Account Handlers under supervision.

We're looking for a proactive, customer-focused individual with strong attention to detail and the ability to work under pressure within a collaborative team. Salary £25,185 plus benefits.

Qualifications

• Strong customer service skills.
• Proactive, organized and resilient under pressure.
• Attention to detail and good time management.
• Experience in insurance broking or client servicing desirable.

Responsibilities

• Learn all scheme binder business and support the Commercial/Claims Manager.
• Provide full administration support to the Commercial Account Handlers.
• Review files and administer new business, renewals and mid-term adjustments.
• Maintain client relationships and ensure timely renewals and accurate policy administration.
• Liaise with the Claims Department and with insurers as needed.

Skills

Customer service skills

Proactive

Organised

Team player

Attention to detail

Time management

Job description

Balens, part of PIB Group in Malvern, is seeking an Assistant Account Handler to deliver outstanding servicing to a portfolio of clients and support policy administration. You will engage with insurers to secure cover, manage renewals, and assist Commercial Account Handlers under supervision.

We're looking for a proactive, customer-focused individual with strong attention to detail and the ability to work under pressure within a collaborative team. Salary £25,185 plus benefits.