Client-Facing Project Manager

Bistech plc; Bournemouth; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Competitive salary up to £55,000 DOE

Company pension

Development opportunities

Private Medical

Employee Assistance Programme

Wellbeing support

Annual parties

Sustainable travel

Community Fund sponsorship

Job summary

Bistech plc is seeking an experienced Project Manager in Bournemouth to lead customer projects from discovery through delivery and adoption. You will work with consultants, technical specialists and client success teams to ensure on-time delivery and outcomes that align with client goals.

The role focuses on building strong relationships, clear communication and delivering exceptional customer experiences while maintaining high standards across all project activities.

Qualifications

• Proven experience delivering projects on time, within scope and on budget.
• Excellent communication and interpersonal skills to engage stakeholders at all levels.
• Strong customer relationship management and customer service experience.
• Customer-first mindset with a passion for delivering exceptional outcomes.
• High levels of emotional intelligence, empathy and active listening.
• Strong organisational and time management capabilities, experience managing plans, budgets, risks and timelines.
• Confidence influencing stakeholders, negotiating effectively and managing expectations.
• Proactive approach to problem solving and continuous improvement.
• Ability to use initiative and make informed decisions.
• Experience working within an MSP, technology or professional services environment (preferred).

Responsibilities

• Lead multiple customer projects seamlessly from planning through to successful completion.
• Build trusted relationships with customers, stakeholders and internal teams.
• Understand customer objectives and align project outcomes with business goals.
• Manage project plans, budgets, risks, timelines and dependencies.
• Proactively identify and resolve issues to keep projects on track.
• Collaborate with cross-functional teams to drive engagement and delivery.
• Champion continuous improvement across project delivery and customer experience.
• Ensure projects are delivered to the highest standards, on time and within scope.

Skills

Project management

Stakeholder management

Communication

Customer relationships

Emotional intelligence

Time management

Problem solving

Initiative

Job description

Bistech plc is seeking an experienced Project Manager in Bournemouth to lead customer projects from discovery through delivery and adoption. You will work with consultants, technical specialists and client success teams to ensure on-time delivery and outcomes that align with client goals.

The role focuses on building strong relationships, clear communication and delivering exceptional customer experiences while maintaining high standards across all project activities.