Project Manager

Bistech plc; Bournemouth; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Competitive salary up to £55,000 DOE

Company pension

Development opportunities

Private Medical

Employee Assistance Programme

Wellbeing support

Annual parties

Sustainable travel

Community Fund sponsorship

Job summary

Bistech plc is seeking an experienced Project Manager in Bournemouth to lead customer projects from discovery through delivery and adoption. You will work with consultants, technical specialists and client success teams to ensure on-time delivery and outcomes that align with client goals.

The role focuses on building strong relationships, clear communication and delivering exceptional customer experiences while maintaining high standards across all project activities.

Qualifications

• Proven experience delivering projects on time, within scope and on budget.
• Excellent communication and interpersonal skills to engage stakeholders at all levels.
• Strong customer relationship management and customer service experience.
• Customer-first mindset with a passion for delivering exceptional outcomes.
• High levels of emotional intelligence, empathy and active listening.
• Strong organisational and time management capabilities, experience managing plans, budgets, risks and timelines.
• Confidence influencing stakeholders, negotiating effectively and managing expectations.
• Proactive approach to problem solving and continuous improvement.
• Ability to use initiative and make informed decisions.
• Experience working within an MSP, technology or professional services environment (preferred).

Responsibilities

• Lead multiple customer projects seamlessly from planning through to successful completion.
• Build trusted relationships with customers, stakeholders and internal teams.
• Understand customer objectives and align project outcomes with business goals.
• Manage project plans, budgets, risks, timelines and dependencies.
• Proactively identify and resolve issues to keep projects on track.
• Collaborate with cross-functional teams to drive engagement and delivery.
• Champion continuous improvement across project delivery and customer experience.
• Ensure projects are delivered to the highest standards, on time and within scope.

Skills

Project management

Stakeholder management

Communication

Customer relationships

Emotional intelligence

Time management

Problem solving

Initiative

Job description

At Bistech, we believe successful projects are about more than plans, timelines and milestones. They’re about building trusted relationships, creating outstanding experiences and delivering meaningful business outcomes.

We’re looking for an experienced Project Manager who enjoys building strong customer relationships, leading projects with confidence and ensuring every customer receives an exceptional experience that delivers real value.

Working closely with our consultants, technical specialists and customer success teams, you’ll lead customer projects from discovery and planning through to successful delivery and adoption. You’ll become a trusted adviser to customers, guiding them through their project journey while ensuring projects are delivered on time, within scope and to the highest standards.

This role is ideal for someone who combines strong project management expertise with commercial awareness, emotional intelligence and a genuine passion for helping customers achieve their goals. You understand that outstanding delivery comes from clear communication, stakeholder engagement and keeping customer needs at the centre of every decision.

At Bistech, we believe successful projects are about more than plans, timelines and milestones. They’re about building trusted relationships, creating outstanding experiences and delivering meaningful business outcomes.

We’re looking for an experienced Project Manager who enjoys building strong customer relationships, leading projects with confidence and ensuring every customer receives an exceptional experience that delivers real value.

Working closely with our consultants, technical specialists and customer success teams, you’ll lead customer projects from discovery and planning through to successful delivery and adoption. You’ll become a trusted adviser to customers, guiding them through your project journey while ensuring projects are delivered on time, within scope and to the highest standards.

This role is ideal for someone who combines strong project management expertise with commercial awareness, emotional intelligence and a genuine passion for helping customers achieve their goals. You understand that outstanding delivery comes from clear communication, stakeholder engagement and keeping customer needs at the centre of every decision.

What you’ll be doing:

• leading multiple customer projects seamlessly from planning through to successful completion
• building trusted relationships with customers, stakeholders and internal teams
• understanding customer objectives and aligning project outcomes with their business goals
• managing project plans, budgets, risks, timelines and dependencies
• proactively identifying and resolving issues to keep projects on track
• collaborating with cross-functional teams to drive engagement, accountability and successful delivery
• championing continuous improvement across project delivery and customer experience
• ensuring projects are delivered to the highest standards, on time and within scope

What we need from you:

• proven experience delivering projects successfully, on time, within scope and on budget
• excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels
• strong customer relationship management and customer service experience
• a customer-first mindset with a passion for delivering exceptional outcomes
• high levels of emotional intelligence, empathy and active listening skills
• strong organisational and time management capabilitiesexperience managing project plans, budgets, risks and timelines
• confidence influencing stakeholders, negotiating effectively and managing expectations
• a proactive approach to problem solving and continuous improvement
• the ability to use your initiative and make informed decisions
• experience working within an MSP, technology or professional services environment (preferred)

Why join Bistech:

At Bistech, our people matter. You will be part of apeoplefirst culture, reflected in our standout employee Net Promoter Score and underpinned by strong teamwork, supportive leadership, and a commitment to development.You’llalsobenefitfrom:

• Acompetitive salaryup to £55,000 DOE
• An enhanced, matched company pension scheme, helping you plan confidently for the future
• Tailored development opportunitiesthat support long term career goalsand development in your role
• Ongoing investment in industry-leading training, to help you grow and progress
• Agenerous holiday allowance, that supports a healthy worklife balance
• Private Medical foraddedpeace of mind
• Access to an Employee Assistance Programme, offering confidential wellbeing support
• Access to financial health services, supporting yourlong termwellbeing
• Mental health support from trained Mental Health First Aiders
• Annual summer andwinter parties tocelebrate our ongoing success andbring us all together
• Sustainable travel schemeoptionsthat support greener choices
• Theopportunityto give back to causes close to your heart, through annual sponsorship via our Community Fund

We’re proud to be a Disability Confident Employer, giving the assurance that our recruitment process and progression opportunities are inclusive and accessible for all.

To discuss any reasonable adjustment that you may require during the recruitment process, please contact our People and Culture team on:

[e-mail]

01202 33 22 66