Client-Facing Project Lead for Delivery Excellence

Understanding Recruitment; St Albans; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Performance bonus

Hybrid working – up to 2 days fromhome

Unlimited holiday

Early finish Fridays

Life insurance

Free parking

International incentive trips

Directors' lunches

Regular team socials and company ev…

Ongoing learning and development

Job summary

Understanding Solutions, the consulting division of the Understanding Recruitment Group, is seeking a Project Coordinator to own client engagements from onboarding through delivery. You will act as the link between clients, consultants and internal teams to keep projects on track, manage risks and deliver an exceptional experience throughout the project lifecycle.

This role combines project management, client relationship management and operational delivery within a technology-focused

Qualifications

• Previous experience in Project Management, Client Services, Service Delivery, Account Management or a similar client-facing role.
• Excellent organisational and project coordination skills.
• Strong communication and stakeholder management abilities.
• Ability to manage multiple projects, deadlines and priorities simultaneously.
• Proactive problem solving and continuous improvement with high attention to detail.
• Confidence communicating with clients and managing expectations.
• Interest in technology or experience working within technology projects would be advantageous.

Responsibilities

• Own the day-to-day management and delivery of multiple client projects and engagements.
• Act as the main point of contact for clients and deployed consultants throughout the project lifecycle.
• Build strong, trusted relationships with clients and consultants, ensuring a consistently high level of service.
• Coordinate the onboarding of new clients and consultants, ensuring every engagement starts smoothly.
• Monitor project milestones, deliverables and overall performance to ensure projects remain on track.
• Conduct regular service reviews with clients to discuss progress, performance and any potential delivery risks.
• Proactively identify and resolve issues that could impact successful project delivery.
• Manage project documentation, governance and change requests.
• Produce clear project and client reports, providing visibility of progress, risks and key actions.
• Champion our project management platform, supporting clients and consultants with best practice and adoption.
• Work closely with Sales, Talent Delivery and the wider business to ensure projects are delivered to a consistently high standard.
• Identify opportunities to strengthen existing client relationships and support future business growth.
• Continuously review and improve our project and service delivery processes.

Skills

Project Management

Client Services

Service Delivery

Account Management

Stakeholder Management

Coordination Skills

Communication Skills

Problem Solving

Job description

Understanding Solutions, the consulting division of the Understanding Recruitment Group, is seeking a Project Coordinator to own client engagements from onboarding through delivery. You will act as the link between clients, consultants and internal teams to keep projects on track, manage risks and deliver an exceptional experience throughout the project lifecycle.

This role combines project management, client relationship management and operational delivery within a technology-focused