Msp Field Engineer

Emplyfy; Chesham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual paid leave

Job summary

Emplyfy is seeking an MSP Field Engineer to support clients across a range of industries. This role combines customer-facing support with technical project work and infrastructure maintenance.

You will deliver technical support, attend customer sites, manage incidents, troubleshoot networking and server issues, install and support hardware/software, and maintain clear communication with customers while following Cyber Essentials, GDPR, and Microsoft 365 best practices.

Qualifications

• Minimum 5 years' experience in IT or a related role.
• Experience with Cyber Essentials and GDPR security standards (mandatory).
• Microsoft 365 expertise covering Email, SharePoint, Teams and OneDrive (mandatory).
• Familiarity with Intune, RMM platforms and telephone systems.
• Strong networking knowledge including routers, switches, DHCP, DNS, TCP/IP, firewalls and VLANs.
• Experience administering Windows Server 2016/2019/2022 and Azure solutions.

Responsibilities

• Deliver technical support to a broad client base.
• Attend customer sites as required.
• Manage incidents through the support system.
• Maintain regular communication with customers.
• Troubleshoot networking and server issues.
• Install and support hardware and software.
• Escalate service-impacting issues appropriately.
• Monitor customer systems and generate reports.
• Maintain ticketing records and technical notes.
• Support critical incidents and planned maintenance.

Skills

Customer-facing support

Networking knowledge

Problem solving

Communication skills

Tools

Microsoft 365

Intune

RMM platforms

Azure

Windows Server 2016/2019/2022

Networking hardware (routers, switches, APs)

Job description

A growing managed services provider is looking to appoint an MSP Field Engineer to support clients across a range of industries. This role combines customer-facing support with technical project work and infrastructure maintenance.

Duties

• Deliver technical support to a broad client base.
• Attend customer sites as required.
• Manage incidents through the support system.
• Maintain regular communication with customers.
• Troubleshoot networking and server issues.
• Install and support hardware and software.
• Escalate service-impacting issues appropriately.
• Monitor customer systems and generate reports.
• Maintain ticketing records and technical notes.
• Support critical incidents and planned maintenance.

What we offer:

• Salary: £30,000 - £40,000 per annum, depending on experience.
• 40 days' annual paid leave.
• Minimum 5 years' experience within a relevant IT role.
• Experience with Cyber Essentials and GDPR security standards, including implementation (mandatory).
• Microsoft 365 expertise covering Email, SharePoint, Teams and OneDrive (mandatory).
• Familiarity with Intune, RMM platforms and telephone systems.
• Strong networking knowledge covering routers, switches, APs, DHCP, DNS, TCP/IP, firewalls and VLANs.
• Ability to work effectively with external IT and service providers.
• Good knowledge of recognised IT practices and procedures.
• Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.
• Experience administering and implementing Azure solutions.
• Knowledge of Windows 10, Windows 11 and Mac.
• Experience preparing and deploying different client builds/images.
• Strong written and verbal communication with a customer-focused approach.
• Good independent troubleshooting and problem-solving ability.