Client-Facing CXone Solutions Architect

Ellison Coast Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Ellison Coast Limited in Greater London is looking for a Contact Centre Solutions Architect. In this role, you will work closely with clients to capture their requirements and design appropriate contact centre technology solutions. Your responsibilities include producing clear documentation, running workshops, and acting as a trusted advisor.

Ideal candidates will have strong client-facing skills and a thorough understanding of contact centre technologies. Familiarity with NICE CXone Mpower is highly desirable.

Qualifications

• Strong client-facing and stakeholder relationship skills across all levels.
• Excellent communication skills, able to listen, understand and tailor messaging to the audience.
• Thorough understanding of contact centre technologies, including ACD, IVR, WFO, CTI and multi-channel.
• Experience designing or deploying contact centre solutions.

Responsibilities

• Capture client requirements and architect appropriate technology solutions.
• Produce clear, concise client-facing documentation that articulates business value.
• Conduct workshops and showcases to demonstrate the value of proposed solutions.

Skills

Client-facing relationship skills

Communication skills

Analytical abilities

Problem-solving skills

Attention to detail

Job description

Ellison Coast Limited in Greater London is looking for a Contact Centre Solutions Architect. In this role, you will work closely with clients to capture their requirements and design appropriate contact centre technology solutions. Your responsibilities include producing clear documentation, running workshops, and acting as a trusted advisor.

Ideal candidates will have strong client-facing skills and a thorough understanding of contact centre technologies. Familiarity with NICE CXone Mpower is highly desirable.