UC & CCaaS Architect

Cognitive Group | Part of the Focus Cloud Group; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

Cognitive Group, part of Focus Cloud Group, is seeking a UC Architect to own customer solution design for enterprise Contact Centre transformations. You will lead or support deployments and migrations across Anywhere365/AnywhereNOW and Dynamics 365 Contact Center projects.

The ideal candidate has deep expertise in MS Contact Center solutions, strong consulting experience, and the ability to engage with enterprise stakeholders to deliver transformational outcomes.

Qualifications

• Extensive experience designing and delivering contact centre solutions.
• Proven consulting or client-facing delivery background.
• Strong knowledge of Anywhere365/AnywhereNOW and Dynamics 365 CC capabilities.

Responsibilities

• Own customer solution designs for UC/CC projects.
• Lead or support deployments and migrations across platforms.
• Engage with enterprise stakeholders to drive transformation.
• Mentor or coach a team of consultants or engineers.

Skills

Contact center design

Anywhere365/AnywhereNow

Dynamics 365 Contact Center

Consulting / client-facing delivery

Team mentoring / coaching

Microsoft Teams integration

Tools

SIP/SBC integration

WebAgent

Copilot for Service

Job description

We are exclusively supporting a Leading Modern Work and UC Partner, delivering Enterprise transformations and CCaaS deployments with high-profile customers. They are actively hiring for a UC Architect, able to take ownership of customer solution design, and lead or support deployments and migrations across Anywhere365/AnywhereNow and/or Dynamics 365 Contact Center projects;

• Strong experience designing and delivering Contact Centre solutions with Anywhere365/AnywhereNow or Dynamics 365 Contact Center, or any other MSFT certified Contact Centre.
• Strong experience working in a consulting or customer-facing delivery role, ideally with experience leading, mentoring or coaching a team of consultants or engineers
• Deep understanding of Anywhere365/AnywhereNOW workflows, IVR design, WebAgent and reporting, plus Dynamics 365 Contact Center capabilities (omnichannel routing, Copilot for Service, unified routing)
• Solid understanding of Microsoft Teams Phone integration with Contact Centre platforms, including SIP, SBCs and telephony integration

For someone who can hold a room with Enterprise Stakeholders and deliver transformational Contact Centre solutions across D365/Anywhere, get in touch :)