NICE CXone Solutions Architect — AI-Driven CX & WEM

natilik; Greater London; Hybrid; GBP 85,000 - 120,000; Full time

Benefits offered by this job

25 days annual leave

Private medical insurance

Company shares

Cycle to work

Volunteer day

Pension scheme

Job summary

Natilik is a Global Technology Solutions Partner delivering end-to-end CX solutions and digital transformation for enterprise clients in the UK and beyond.

We are seeking an experienced Contact Centre Solution Architect with a strong background in NICE CXone and NICE AI-powered CX platform to design value-driven solutions, workshops, and client-facing documentation, aligning technology to business outcomes.

Qualifications

• Extensive experience as a Contact Centre Solution Architect.
• Strong NICE CXone and NICE AI CX platform background.
• Experience with AI-driven CX capabilities and Enlighten features.
• Understanding of omnichannel routing, analytics, and workforce management.

Responsibilities

• Conduct workshops and technology showcases to demonstrate business value of proposed solutions.
• Clearly articulate solutions and business value through client meetings and documentation.
• Competently use vendor pricing & design tools with internal stakeholders on commercial elements.
• Maintain relationships with clients and internal stakeholders as trusted advisor.
• Share insight to grow team knowledge and improve capabilities.
• Collaborate with clients to capture requirements and architect solutions.

Skills

CXone

AI CX

WEM

Speech analytics

CRM integration

Tools

CRM integrations

Pricing tools

Enterprise systems

Job description

Natilik is a Global Technology Solutions Partner delivering end-to-end CX solutions and digital transformation for enterprise clients in the UK and beyond.

We are seeking an experienced Contact Centre Solution Architect with a strong background in NICE CXone and NICE AI-powered CX platform to design value-driven solutions, workshops, and client-facing documentation, aligning technology to business outcomes.