Client Experience & Lab Scheduling Specialist

AHK Group Ltd; Dundonald; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

pension

life assurance

employee assistance programme

Job summary

Alfred H Knight in Dundonald, UK, is seeking a Client Services Coordinator to organise and manage solid fuel laboratory appointments. You will report results promptly, liaise with stakeholders, and strive to standardise and improve service levels to exceed client expectations.

The role is client-facing, with emphasis on accuracy, timeliness, and proactive service delivery within a global independent inspection and consultancy context.

Qualifications

• Strong communication and adaptability to different situations and cultures.
• Ability to build and maintain client relationships.
• Proactive mindset with ability to anticipate needs.
• Attention to detail to ensure accuracy and quality.

Responsibilities

• Organise and manage Client Services appointments in Dundonald.
• Ensure timely reporting of results and operations to clients and stakeholders.
• Liaise with relevant stakeholders to meet client expectations.
• Identify opportunities to standardise and improve service levels.

Skills

Strong communication

Relationship building

Proactive mindset

Attention to detail

Team player

IT knowledge

Education

Undergraduate degree or equivalent

Job description

Alfred H Knight in Dundonald, UK, is seeking a Client Services Coordinator to organise and manage solid fuel laboratory appointments. You will report results promptly, liaise with stakeholders, and strive to standardise and improve service levels to exceed client expectations.

The role is client-facing, with emphasis on accuracy, timeliness, and proactive service delivery within a global independent inspection and consultancy context.