Client Experience Host (13254)

Goldsmiths; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Part time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

A leading luxury retailer in Newcastle upon Tyne is seeking a part-time Client Experience Host. In this hands-on role, you will support the Sales Consultants to deliver an exceptional client experience by engaging with customers and performing various administrative tasks. The ideal candidate will have exceptional communication skills and experience in hospitality or luxury retail. Benefits include a holiday purchase scheme, employee assistance program, and generous discounts.

Qualifications

• Exceptional communication and interpersonal skills.
• Experience within hospitality or luxury retail.
• Ability to build rapport and long‑lasting relationships with clients.
• A great understanding of what an exceptional customer experience looks like.
• Experience working within a high‑performing team.
• Excellent organisational skills.

Responsibilities

• Support Sales Consultants and wider store team to deliver an exceptional client experience.
• Spend significant time on the shop floor interacting with clients.
• Carry out various administrative duties in the back office.
• Use outstanding communication and interpersonal skills to engage clients from entry to exit.

Skills

Exceptional communication

Interpersonal skills

Organisational skills

Job description

Client Experience Host - Part Time (20hrs per week)

As the Client Experience Host, you will support the Sales Consultants and the wider store team to ensure all clients receive an exceptional and memorable experience. This is a hands‑on role involving a variety of tasks, spending a lot of time on the shop floor and carrying out many administrative duties in the back office. You will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter the store, creating a personal and luxury experience that goes above expectations.

Responsibilities

• Support Sales Consultants and wider store team to deliver an exceptional client experience.
• Spend significant time on the shop floor interacting with clients.
• Carry out various administrative duties in the back office.
• Use outstanding communication and interpersonal skills to engage clients from entry to exit.

Qualifications

• Exceptional communication and interpersonal skills.
• Experience within hospitality or luxury retail.
• Ability to build rapport and long‑lasting relationships with clients.
• A great understanding of what an exceptional customer experience looks like.
• Experience working within a high‑performing team.
• Excellent organisational skills.

Benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.