Client Experience Host (13313)

Mappin & Webb.; Street; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

Mappin & Webb. is seeking a Client Experience Host to join their team in the UK, specializing in luxury retail. In this role, you will utilize your exceptional communication skills to create personal, high-end experiences for clients in the showroom while performing diverse tasks and administrative responsibilities.

Your ability to build lasting relationships and deliver extraordinary service will be key to delighting clients and embodying the Mappin & Webb. brand values. The ideal candidate will have a background in hospitality or luxury retail.

Exciting benefits include a Holiday Purchase Scheme, 24/7 Employee Assistance Programme, and generous discounts!

Responsibilities

• Engage with clients in the showroom creating a personal luxury experience.
• Perform various tasks on the shop floor while liaising with clients.
• Handle administrative duties in the back office.

Skills

Exceptional communication and interpersonal skills

Experience within hospitality or luxury retail

Ability to build rapport and long-lasting relationships with clients

Understanding of exceptional customer experience

Experience in a high performing team

Excellent organisational skills

Job description

Job Description

Do you see yourself growing and developing your career in luxury retail?

Can you build close relationships with clients that last beyond a single sale?

Are you good at finding solutions that meet the specific needs of clients?

Can you see yourself representing our brand with confidence and knowledge?

As a Client Experience Host you will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our showroom, to create a personal and luxury experience that goes above and beyond expectations.

You will be hands‑on and be involved in a variety of tasks including spending a lot of time on the shop floor liaising with clients, and carrying out administrative duties in the back office.

About You

• Exceptional communication and interpersonal skills.
• Experience within hospitality or luxury retail.
• Ability to build rapport and long‑lasting relationships with clients.
• A great understanding of what an exceptional customer experience looks like.
• Experience of working within a high performing team.
• Excellent organisational skills.

About Us

Mappin & Webb has been a cornerstone of English high society for over 240 years and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery. Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch. In 2012, Mappin & Webb's master craftsman was appointed Crown Jeweller, custodian of the Crown Jewels of Her Majesty the Queen, the greatest honour that can be bestowed upon a jeweller. In 2017, Mappin & Webb's Master Craftsman, Mark Appleby, was appointed and continues to hold this position. This year he was involved in both the late Queen's State Funeral and the adjustments of the crowns for the coronation of King Charles III.

Renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches to elegant silverware, glassware, and bespoke lifestyle accessories.

Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e‑commerce websites!

Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.