Client Experience Coordinator

ImmigrationGPT; Leeds; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive Salary

Flexible working hours

Pension scheme

Life Insurance & Income Protection

25 days annual leave + bank holidays

Wellbeing support & Employee Assist.

Job summary

Brabners LLP in Leeds is seeking a proactive Client Experience Assistant to join the Client Experience / Central Business Support team. You will play a key role in delivering high-quality front-of-house and business support, coordinating meeting room bookings, assisting clients, and ensuring the office runs smoothly behind the scenes.

The role requires a proactive, highly organised individual with experience in a busy front-of-house environment, strong client care skills, and excellent

Qualifications

• Experience in a busy front-of-house environment.
• Strong customer service and client care skills.
• Excellent written and verbal communication skills.
• Strong organisational skills and the ability to prioritise competing demands.
• A collaborative, flexible approach and willingness to support colleagues across the business.

Responsibilities

• Provide a professional, welcoming front-of-house experience for internal and external clients.
• Coordinate meeting room bookings and ensure spaces are prepared to a high standard.
• Support clients using our meeting room suites and respond to external telephone enquiries.
• Help to maintain the office and premises to a high standard.
• Complete day-to-day administration including post distribution and filing.
• Support file retention processes, including data input and queries.
• Liaise with contractors and arrange repairs or replacement equipment as required.
• Manage several activities and competing priorities at the same time.
• Workwith colleagues across the wider team to deliver consistent service across all office locations.

Skills

Front-of-house experience

Customer service

Organisational skills

Verbal communication

Written communication

Team collaboration

Tools

Microsoft Office

Job description

Brabners LLP in Leeds is seeking a proactive Client Experience Assistant to join the Client Experience / Central Business Support team. You will play a key role in delivering high-quality front-of-house and business support, coordinating meeting room bookings, assisting clients, and ensuring the office runs smoothly behind the scenes.

The role requires a proactive, highly organised individual with experience in a busy front-of-house environment, strong client care skills, and excellent