Client Experience Assistant

ImmigrationGPT; Leeds; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive Salary

Flexible working hours

Pension scheme

Life Insurance & Income Protection

25 days annual leave + bank holidays

Wellbeing support & Employee Assist.

Job summary

Brabners LLP in Leeds is seeking a proactive Client Experience Assistant to join the Client Experience / Central Business Support team. You will play a key role in delivering high-quality front-of-house and business support, coordinating meeting room bookings, assisting clients, and ensuring the office runs smoothly behind the scenes.

The role requires a proactive, highly organised individual with experience in a busy front-of-house environment, strong client care skills, and excellent

Qualifications

• Experience in a busy front-of-house environment.
• Strong customer service and client care skills.
• Excellent written and verbal communication skills.
• Strong organisational skills and the ability to prioritise competing demands.
• A collaborative, flexible approach and willingness to support colleagues across the business.

Responsibilities

• Provide a professional, welcoming front-of-house experience for internal and external clients.
• Coordinate meeting room bookings and ensure spaces are prepared to a high standard.
• Support clients using our meeting room suites and respond to external telephone enquiries.
• Help to maintain the office and premises to a high standard.
• Complete day-to-day administration including post distribution and filing.
• Support file retention processes, including data input and queries.
• Liaise with contractors and arrange repairs or replacement equipment as required.
• Manage several activities and competing priorities at the same time.
• Workwith colleagues across the wider team to deliver consistent service across all office locations.

Skills

Front-of-house experience

Customer service

Organisational skills

Verbal communication

Written communication

Team collaboration

Tools

Microsoft Office

Job description

# Client Experience AssistantBrabners LLP, LeedsApply on Brabners LLP's site Check my CV against this jobPosted: -1 days agoContract: permanentListed on: Direct from the employer## Can this job be sponsored?Some things to check* We could not tell the occupation from the title. Whether a job can be sponsored depends on its occupation code. Look up the occupation code (CASCOT)* Brabners LLP holds an A-rated Skilled Worker licence. Register of licensed sponsors, GOV.UKRead from the advert, the Home Office register and the Immigration Rules. Whether you can be sponsored also depends on your own circumstances, such as your age and visa history. This is information, not advice.## About the jobTHE ROLE & TEAMWe’re looking for a proactive and highly organised individual to join our Client Experience / Central Business Support team. This is a varied role where you’ll help create a welcoming, professional experience for our clients and colleagues, while ensuring the office runs smoothly behind the scenes.You’ll play an integral part in delivering high-quality front-of-house and business support. From managing meeting rooms and supporting clients to coordinating facilities requirements and completing essential administrative tasks, no two days will be quite the same.You’ll work collaboratively with colleagues across the firm, balancing different priorities while maintaining consistently high standards of service.Agencies: We are not accepting CVs for this role as we are aiming to fill it directly. We value your support and will reach out if required. Please do not send speculative CVs. Any unsolicited CVs sent to hiring managers or the business, without prior instruction from a member of the Talent Acquisition team, will be treated as a gift.KEY RESPONSIBILITIES- Providing a professional, welcoming front-of-house experience for internal and external clients.- Coordinating meeting room bookings and ensuring meeting spaces are prepared to a high standard.- Supporting clients using our meeting room suites and responding to external telephone enquiries.- Helping to maintain the office and premises to a high standard.- Completing day-to-day administration including post distribution and collection, photocopying, scanning, filing and arranging couriers.- Supporting file retention processes, including data input and responding to queries.- Liaising with contractors and helping to arrange repairs or replacement equipment when required.- Managing several activities and competing priorities at the same time.- Working closely with colleagues across the wider team to deliver a consistent service across all office locations. ABOUT YOUYou’ll be someone who enjoys helping people, spots what needs doing and takes ownership of getting it done.We’re looking for:- Experience or exposure to working within a busy front-of-house environment.- Strong customer service and client care skills.- Excellent written and verbal communication skills.- Strong organisational skills and the ability to prioritise competing demands.- Good attention to detail and a commitment to delivering consistently high standards.- Good administration and IT skills.- A collaborative, flexible approach and willingness to support colleagues across the business.- A growth mindset, with an interest in learning new systems and processes and identifying ways of improving how things are done.- Experience within an administrative environment would be beneficial, although this is not essential. BENEFITS- Competitive Salary- Flexible approach to working hours- Bupa/ Medicash- Discretionary bonus opportunities- Pension scheme- Life Insurance & Income Protection Insurance- 25 days Annual Leave plus flex bank holidays (increasing with service)- Option to buy 10 additional days annual leave each year- 2 My Days (in addition to your holiday entitlement)- Additional discretionary annual leave days- Enhanced Maternity, Paternity & Adoption Leave- Career Development Opportunities- Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support) ABOUT USBrabners is purpose-led independent law firm. A certified B Corp with award-winning environmental credentials, we seek to demonstrate that business can bring about positive change by being innovative, diverse and sustainable.With over 200 years of history, we’re proudly anchored in the North but serve businesses and individuals across England and Wales.We have won awards for being innovative at the Legal 500 Northern Powerhouse Awards and diverse as Manchester Law Society’s Equality, Diversity and Inclusion Champions. We are also recognised as one of the 25 best large companies to work for in the UK and have won The Legal 500 Future Lawyers awards for job satisfaction, quality of work, social life and work/life balance.