Client Engagement Manager

BabelQuest; Abingdon; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Flexible working hours

£650 annual mental wellbeing budget

Half a day each week for personal skill development

Job summary

A dynamic consultancy agency in the UK seeks a Client Engagement Manager to maintain and expand client relationships. The successful candidate will drive growth opportunities and ensure client success through strategic engagement. They will monitor client health metrics and manage multiple accounts while using tools like HubSpot. The position offers flexibility in work hours, focusing on personal and professional growth.

Qualifications

• Experience in account or client management, ideally in an agency or consultancy environment.
• Ability to monitor client health signals and act on them.
• Highly organised, solutions-focused, and capable of managing multiple accounts.

Responsibilities

• Maintain and expand the portfolio of clients and manage engagement beyond existing projects.
• Identify and surface upsell and cross-sell opportunities.
• Drive product adoption and usage for non-active clients.
• Coordinate with other BabelQuest service lines to broaden client impact.

Skills

Strategic relationship building

Client engagement management

Data-savvy

Organisational skills

Tools

HubSpot

Project management systems

Job description

You'll keep clients connected, spot growth opportunities, and help unlock their potential with BabelQuest.

The bigger the challenge, the bigger the impact.

Your role is defined by relationship and connection. You will be accountable for the continuity and expansion of your portfolio of clients, managing the engagement beyond existing projects. The impact you create comes from identifying and surfacing opportunities, making a measurable commercial contribution to pipeline expansion. You will maintain trust between engagements, turning insights into conversations that expand what's possible for our clients.

Share your specialism:

We are looking for managers who excel at strategic relationship building. You specialise in looking beyond current projects to find whitespace and opportunities for growth. Your expertise involves:

• Building and maintaining relationships across all client stakeholders, moving beyond immediate project contacts.
• Developing and building account engagement plans that keep BabelQuest present between projects.
• Being accountable for commercial contribution by sourcing and surfacing upsell and cross-sell opportunities for the team to deliver.
• Monitoring client health signals (such as NPS, CSAT, renewals, and engagement trends) and flagging risks early.
• Driving product adoption and usage for non-active clients.
• Connecting a client with a different part of BabelQuest’s service offering.

This job's for you if:

• You like the buzz of staying connected and are passionate about building relationships and keeping conversations alive between projects.
• You are curious, care deeply about client success, and take ownership of your portfolio.
• You are a strategic thinker and investigative by nature, with the ability to spot growth opportunities and commercial signals.
• You are experienced in account or client management, ideally within an agency or consultancy environment, and know your way around building trust and rapport with senior stakeholders.
• You are highly organised, solutions-focused, and comfortable managing multiple accounts at once.
• You are data-savvy, able to monitor client health signals and act on them, and know your way around tools like HubSpot and project management systems.

You’ll be free to work your way

Work flexible hours at home and at the office. You’ll get half a day each week to level up your skills and £650 a year to spend on your mental wellbeing.

We are only accepting applications from the United Kingdom and Northern Ireland.

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