Client Director Strategic Banking

TN United Kingdom; Staines-upon-Thames; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Client Director for Strategic Banking. This pivotal role involves developing new business within the largest existing accounts, managing executive relationships, and leading diverse virtual teams across various functions. You will drive growth by creating tailored solutions that align with client outcomes and build trust at all levels, from project teams to CxOs. If you have a proven track record in client management and a passion for enhancing customer experiences, this opportunity is perfect for you.

Qualifications

• 10+ years in client management with a focus on revenue growth.
• Experience leading virtual or matrixed teams.

Responsibilities

• Develop new business within existing accounts and manage executive relationships.
• Drive growth in global accounts by deploying worldwide resources.

Skills

Client Management

AI Integration

Sales Strategy

Relationship Management

Team Leadership

Job description

Job Title: Client Director Strategic Banking, Staines-upon-Thames

Company:

ServiceNow

Location:

Staines-upon-Thames, United Kingdom

Category:

Customer Service

EU Work Permit Required:

Yes

Job Reference:

1e9ce38c5925

Job Views:

11

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

As a Client Director in Strategic Banking, you will develop new business within ServiceNow's largest existing accounts, manage executive relationships, and lead virtual teams including Solution Sales, Consulting, Support, and Professional Services to serve our top clients.

What you will do:

• Provide strategic leadership and serve as the primary relationship manager between clients and ServiceNow.
• Collaborate with teams to develop tailored ServiceNow solutions aligned with client strategic outcomes, leading large virtual teams.
• Drive growth in global accounts by deploying worldwide resources.
• Build trust through multi-tiered relationships from project teams to CxO level.
• Create roadmaps and build capabilities to enhance customer experience.
• Meet financial targets related to licenses, renewals, and professional services.

Qualifications:

• Experience integrating AI into workflows, decision-making, or problem-solving using AI-powered tools.
• 10+ years in client management with a focus on revenue growth.
• 5+ years as a Client Director or similar, with multi-million-dollar sales and executive relationship management.
• Previous sales experience in IT Service Management, HR, Security, Customer Service, or IT Operations Management.
• Proven success exceeding sales targets.
• Experience leading virtual or matrixed teams.
• Understanding of broad business IT needs.
• Willingness to travel up to 50%.

We encourage all qualified candidates to apply, valuing diversity and unique experiences.

Additional Information:

Work Personas: Flexible work arrangements based on role, with more details available here.

Equal Opportunity: ServiceNow is committed to diversity and inclusion, considering all qualified applicants without discrimination.

Accommodations: For assistance or accommodations during the application process, contact [emailprotected].

Export Regulations: Employment may require export control approval depending on the role.

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