Strategic Growth Lead, Client Success & Accounts

Soar-With-U; Greater London; Hybrid; GBP 70,000 - 85,000; Full time

Benefits offered by this job

25 days holiday

Private health insurance (Vitality)

Life insurance

Cash plan

Company pension

Hybrid working

Professional development support

Team socials

Kudos/rewards system

Job summary

Soar is a growth agency for ambitious DTC brands. You will own the commercial and strategic relationship for a pod of accounts, translating growth and paid social performance into client-facing strategy. The role is hybrid with a London head office and remote options.

The position requires a growth strategist or paid social background, P&L ownership, and the ability to drive multi-service growth while guiding the account team. A performance bonus is included.

Qualifications

• Growth strategy or paid social/paid media background — you understand what drives performance, not just how to report on it
• Account leadership experience — you've owned a client relationship commercially, not just delivered against a brief
• P&L ownership — you've had a commercial number you were measured on
• You've held a difficult commercial conversation and the relationship survived it
• Comfortable in front of client leadership as the senior agency voice
• Experience with performance-linked or outcome-based pricing models
• Time spent building forecasting, retention, or NPS mechanisms rather than just reporting on them

Responsibilities

• The commercial performance of your pod — MRR target, retention, multi-service adoption
• The strategic relationship on your top-tier (Gold) accounts, including QBRs and commercial reviews
• Translating paid social/paid media performance into a clear growth narrative clients trust
• Spotting expansion and growth opportunities before the client does, and turning them into a plan
• The difficult commercial conversations — fee changes, scope, performance accountability — handled so the relationship comes out stronger
• Coaching and quality-checking the account team's output against the agency playbook

Job description

Soar is a growth agency for ambitious DTC brands. You will own the commercial and strategic relationship for a pod of accounts, translating growth and paid social performance into client-facing strategy. The role is hybrid with a London head office and remote options.

The position requires a growth strategist or paid social background, P&L ownership, and the ability to drive multi-service growth while guiding the account team. A performance bonus is included.