Client Success Director

Soar With Us; Greater London; Hybrid; GBP 70,000 - 85,000; Full time

Benefits offered by this job

25 days holiday

Private health insurance (Vitality)

Life insurance

Cash plan

Company pension

Hybrid working

Professional development support

Team socials

Job summary

Soar is seeking a Client Success Director/Pod Lead/Growth Strategy Director to own commercial and strategic relationships for a pod of DTC client accounts. You will translate growth and paid social performance into client-facing strategy, reporting to the Director of Growth, in a hybrid role based in London with flexible home working.

The role requires leadership of a pod's commercial performance, multi-service adoption, and growth opportunities, with a focus on a senior agency voice and strong

Qualifications

• Growth strategy or paid social/paid media background with performance-driven mindset.
• Accounts leadership experience with commercially-driven relationships.
• Proven P&L ownership and ability to manage a commercial number.

Responsibilities

• Own the commercial and strategic relationship for your pod.
• Translate paid media performance into client-facing growth strategy.
• Lead top-tier accounts with QBRs and commercial reviews.
• Spot expansion opportunities and convert them into plans.
• Navigate fee changes,scope and performance accountability with clients.
• Coach and quality-check the account team against the playbook.

Skills

Growth strategy

Paid social/paid media

Account leadership

P&L ownership

Commercial negotiations

Senior client leadership

Job description

Role: Client Success Director/Pod Lead/Growth Strategy Director

Function: Client Services | Account Management | Growth Strategy

Responsibility: Own the commercial and strategic relationship for a pod of DTC client accounts, translating growth and paid social performance into client-facing strategy

Reports to: Director of Growth

Location: Hybrid/flexible - London Head Office and working-from-home options

Compensation: £70,000 – £85,000, plus performance bonus

About Us:

Soar is a growth agency for ambitious DTC brands. We hold ourselves to one bar: create gold-standard outcomes to make more money for the clients we work with. We work in an environment of high-performing growth marketers, creative strategists, paid search specialists, and account leaders inside a structure built specifically for the operators who carry the relationship.

We are in the middle of a structural transformation of how we deliver. Pods replace project teams and account leadership becomes a commercial discipline. We are building a Client Services function that helps us continue to deliver on our mission – and the Account Director is the role that brings the standard to life inside the pod.

You're the commercial and strategic lead on your pod — the person who connects what's happening in a client's paid media performance to what's happening in their business, and the senior voice clients call when they want a point of view, not just a status update.

This role suits someone who's come up through growth strategy or paid social/paid media, and now wants to own the client relationship and commercial number rather than just the channel. You'll bring a strategist's read on performance to the table, but your day-to-day is account leadership: the P&L, the relationship, the team.

What you'll own

• The commercial performance of your pod — MRR target, retention, multi-service adoption
• The strategic relationship on your top-tier (Gold) accounts, including QBRs and commercial reviews
• Translating paid social/paid media performance into a clear growth narrative clients trust
• Spotting expansion and growth opportunities before the client does, and turning them into a plan
• The difficult commercial conversations — fee changes, scope, performance accountability — handled so the relationship comes out stronger
• Coaching and quality-checking the account team's output against the agency playbook

What you'll bring

Required:

• A growth strategy or paid social/paid media background — you understand what drives performance, not just how to report on it
• Account leadership experience — you've owned a client relationship commercially, not just delivered against a brief
• P&L ownership — you've had a commercial number you were measured on
• You've held a difficult commercial conversation and the relationship survived it
• Comfortable in front of client leadership as the senior agency voice

Nice to have:

• Experience with performance-linked or outcome-based pricing models
• Time spent building forecasting, retention, or NPS mechanisms rather than just reporting on them

Why Join

• 25 days holiday plus public holidays, an extra paid day off on your birthday, and an additional day per year after 2 years' service (up to 30 days)
• Private health insurance (Vitality) and 50% off gym memberships
• Life insurance including unlimited 24/7 GP access
• Cash plan claim back dental, eye care, physiotherapy and counselling costs
• Company pension
• Hybrid working, plus the option to work abroad for up to 30 days at a time
• Professional development support
• Regular team socials and a peer-to-peer kudos/rewards system