Client Delivery Manager

Octopus Energy Group; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen, das sich auf die Elektromobilität konzentriert, sucht einen engagierten Client Delivery Manager. In dieser Rolle sind Sie verantwortlich für die vollständige Betreuung neuer Kunden, von der Einarbeitung bis zur erfolgreichen Implementierung. Sie arbeiten eng mit verschiedenen Teams zusammen, um sicherzustellen, dass die Kunden die besten Erfahrungen mit der Plattform machen. Ihr technisches Verständnis und Ihre Kommunikationsfähigkeiten werden entscheidend sein, um die Beziehungen zu den Kunden zu stärken und deren Feedback zur Produktverbesserung zu nutzen. Wenn Sie eine Leidenschaft für Technologie und Kundenbetreuung haben, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Mindestens 2 Jahre Erfahrung in der Kundenbetreuung oder Projektmanagement.
• Starke Fähigkeiten im Projektmanagement und in der Kommunikation.

Responsibilities

• Übernahme des gesamten Lieferprozesses von der Einarbeitung bis zur Implementierung.
• Erster Ansprechpartner für kommerzielle und technische Anfragen.

Skills

Projektmanagement

Kommunikationsfähigkeiten

Technisches Verständnis

Analytische Fähigkeiten

Beziehungsmanagement

Tools

API

White-Label-Produkte

Job description

In just four years, Octopus Electroverse has grown to become the largest eMobility player in Europe, with over 960,000 connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto & Automotive OS, and more.

But that’s just the start: we’re looking to make the electric fleet transition as smart and simple as possible by building the best platform through Octopus Electroverse for Business.

We’re busy launching new products, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making the electric fleet transition super simple.

Electroverse is a multifunctional team comprising product, development, commercial, operations, marketing, partnerships, and more - all focused on making Octopus the go-to name in EV charging. And we’re looking for smart individuals with an interest in the space who can help us make it happen.

We’re looking for a motivated and technically proficient Client Delivery Manager to join our team and help lead the way in delivering great experiences for our software customers. If you're someone who enjoys building relationships, taking ownership of projects, and diving into the details - ultimately making sure our partners feel supported from day one—you’ll thrive here.

In this role, you'll guide new clients from first onboarding through to production, coordinate with internal teams, and ensure everything runs smoothly through launch and beyond. Your work will have a direct impact on the quality of client implementations, their view of Octopus as a growing tech company, and the long-term success of Electroverse as a product.

What You'll Do...

• Take ownership of the full delivery process - from onboarding through successful implementation and adoption.
• Act as the first point of contact for commercial and technical queries - resolving where you can or raising with the relevant internal teams.
• Take the lead on all aspects of customer account management, from technical design discussions and delivery success, to logistics and invoice assurance - ultimately ensuring timely service delivery.
• Work closely with cross-functional teams (such as Product, Commercial, and Engineering) to ensure deadlines are managed & we’re delivering a great experience.
• Help clients get the most value from our platform by sharing insights, best practices, and creating documentation that supports our product offering.
• Gather and analyze client feedback to identify areas for product improvement and collaborate with the product development team on roadmap enhancements.

What You'll Need...

• 2+ years proven experience in a client delivery, technical consultant or project management role, with a strong track record of delivering great products to a variety of clients.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Exceptional communication, presentation, and interpersonal skills.
• Strong technical understanding, problem-solving and analytical skills.
• Ability to build and maintain strong relationships with key stakeholders.
• Experience with technical products such as API or white-label products is a plus.

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.Need any specific accommodations?Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.