Client Delivery Manager

NRG.; Gateshead; On-site; GBP 36,000 - 60,000; Full time

Job summary

NRG. is recruiting a Client Delivery Manager to take ownership of client campaigns, relationships and delivery excellence in the sales promotions and customer engagement space.

You will partner with Sales, Commercial, Finance, Product and Operational teams to plan, deliver and review campaigns, managing risks and opportunities to drive client satisfaction and business outcomes.

Qualifications

• Experience in client delivery, client services, project management, account management, service management or similar delivery-focused environment.
• Excellent communicator with ability to build relationships with clients and senior stakeholders.
• Strong organisational skills and ability to manage multiple priorities and deadlines.
• Experience coordinating activity across different teams and workstreams.
• Good commercial awareness, with understanding of budgets, pricing or financial performance.
• Ability to use KPIs, data and performance information to identify risks and opportunities.
• Proactive, solutions-focused approach to problem solving.
• The confidence to raise issues early and take ownership of finding a way forward.
• Strong attention to detail and the ability to follow actions through to completion.
• Experience using project management, reporting or similar systems to track work and progress.
• The ability to balance client satisfaction, operational delivery and wider business objectives.

Responsibilities

• Build and maintain strong, trusted relationships with clients and internal stakeholders.
• Act as a reliable point of contact across campaign delivery and contract activity.
• Plan, coordinate and oversee multiple client campaigns, ensuring delivery is on time, within scope and to agreed quality standards.
• Coordinate activity across Sales, Finance, Legal, Commercial, Product and Operational teams.
• Manage timelines, dependencies, resources and competing priorities across multiple campaigns.
• Monitor campaign performance against agreed SLAs, KPIs and client expectations.
• Identify and elevate risks and issues early, supporting practical solutions.
• Support client reviews, governance meetings and performance discussions.
• Produce and present client performance reporting, highlighting successes, risks, trends and opportunities.
• Support contract management, renewals, client retention and growth opportunities.
• Monitor campaign budgets and financial performance, working closely with Commercial and Finance.
• Identify opportunities to improve processes, workflows and the overall client experience.
• Use data, client feedback and performance insight to drive continuous improvement.
• Share best practice and help develop consistent, scalable approaches to client delivery.

Skills

Client relationship management

Project management

Account management

Service management

Stakeholder management

Data-driven reporting

Budget awareness

Problem solving

Job description

We are exclusively partnering with an established and growing business within the sales promotions and customer engagement sector to recruit a Client Delivery Manager.

This is an exciting opportunity for an experienced client delivery, account management, project management or service management professional to take ownership of client campaigns, build trusted relationships and play a key role in delivering outstanding client outcomes.

The Role

As Client Delivery Manager, you will act as a trusted partner to both clients and internal teams, ensuring campaigns and contractual commitments are clearly understood, effectively managed and delivered to a high standard.

Working closely with Sales, Commercial, Finance, Product and Operational teams, you will support the full client lifecycle, from campaign planning and delivery through to client reviews, performance reporting, contract governance and continuous improvement.

You will be responsible for managing competing priorities, identifying risks early, coordinating multiple stakeholders and ensuring delivery remains aligned with client expectations and commercial objectives.

This is a varied role offering the opportunity to make a real impact on both client relationships and the way the business delivers its services.

Key Responsibilities

• Build and maintain strong, trusted relationships with clients and internal stakeholders.
• Act as a reliable point of contact across campaign delivery and contract activity.
• Plan, coordinate and oversee multiple client campaigns, ensuring delivery is on time, within scope and to agreed quality standards.
• Coordinate activity across Sales, Finance, Legal, Commercial, Product and Operational teams.
• Manage timelines, dependencies, resources and competing priorities across multiple campaigns.
• Monitor campaign performance against agreed SLAs, KPIs and client expectations.
• Identify and elevate risks and issues early, supporting practical solutions.
• Support client reviews, governance meetings and performance discussions.
• Produce and present client performance reporting, highlighting successes, risks, trends and opportunities.
• Support contract management, renewals, client retention and growth opportunities.
• Monitor campaign budgets and financial performance, working closely with Commercial and Finance.
• Identify opportunities to improve processes, workflows and the overall client experience.
• Use data, client feedback and performance insight to drive continuous improvement.
• Share best practice and help develop consistent, scalable approaches to client delivery.

About You

We are looking for someone with experience in client delivery, client services, project management, account management, service management or a similar delivery-focused environment.

You will be an excellent communicator who is comfortable building relationships with clients and internal stakeholders, including senior contacts when required.

You will also have:

• Strong organisational skills and the ability to manage multiple priorities and deadlines.
• Experience coordinating activity across different teams and workstreams.
• Good commercial awareness, with an understanding of budgets, pricing or financial performance.
• The ability to use KPIs, data and performance information to identify risks and opportunities.
• A proactive, solutions-focused approach to problem solving.
• The confidence to raise issues early and take ownership of finding a way forward.
• Strong attention to detail and the ability to follow actions through to completion.
• Experience using project management, reporting or similar systems to track work and progress.
• The ability to balance client satisfaction, operational delivery and wider business objectives.

Experience in any of the following would be advantageous:

• Marketing
• Technology
• Customer operations
• Managed services
• Client contracts and governance
• International client or campaign delivery
• GDPR and customer data environments

However, transferable experience is welcomed, and the focus will be on the skills, behaviours and experience you can bring to the role.

Why Apply?

This is an excellent opportunity to join a business operating within the sales promotions and customer engagement sector, where you will have the opportunity to work with clients, manage high-profile campaigns and influence how client delivery continues to

The organisation is committed to inclusive, skills-based recruitment and welcomes applications from candidates with different career paths and backgrounds.

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.