Client Delivery Executive

GradBay; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

GradBay is seeking a highly organized Client Delivery Coordinator to support early careers recruitment campaigns for leading employers. You’ll assist with candidate sourcing, answer queries, run briefing calls, and coordinate campaign activity to ensure every candidate feels informed and valued.

This is a brilliant opportunity for someone with excellent communication and organisational skills who wants to build a career in recruitment, client delivery, customer experience or early talent.

Qualifications

• Excellent verbal and written communication skills.
• A confident, friendly and professional telephone manner.
• Strong organisation and the ability to manage multiple deadlines.
• Excellent attention to detail.
• The ability to adapt when priorities change.
• A collaborative approach and willingness to support the wider team.
• Initiative and the confidence to take ownership of your work.
• Competence using email, Microsoft Office and online systems.
• Previous experience in customer service, recruitment, administration or another people-facing environment would be an advantage.

Responsibilities

• Create an exceptional candidate experience by supporting sourcing and timely updates throughout the recruitment process.
• Respond to candidate enquiries by phone, email and the customer support platform.
• Provide regular and timely updates to candidates across campaigns.
• Track candidate referrals and application progress across campaigns.
• Deliver briefing and feedback calls with candidates.
• Arrange reasonable adjustments for candidates during selection.
• Gather feedback and use NPS scores to improve service.
• Coordinate client and campaign activity within service levels and deadlines.
• Maintain accurate candidate and campaign records.
• Manage multiple tasks across different campaigns.
• Work with colleagues to keep campaigns moving.

Skills

Candidate sourcing

Client coordination

Communication skills

Organisation

Attention to detail

Candidate experience

Tools

Microsoft Office

CRM systems

Email platforms

Job description

Client Delivery Coordinator – Early Careers

• Location: London
• Working pattern: Hybrid, 3 days per week in office minimum.
• Contract: Permanent, full-time
• Hours: 37.5 hours per week, Monday to Friday, 9am-5.30pm

Help create an outstanding experience for the next generation of talent

We're looking for a highly organised and people-focused Client Delivery Coordinator to join an established organisation helping students and graduates take their first steps into the world of work.

You’ll play a central role in delivering major early careers recruitment campaigns for leading employers. From supporting candidate sourcing and answering questions to running briefing calls and coordinating campaign activity, you’ll help ensure every candidate feels informed, supported and valued.

This is a brilliant opportunity for someone with excellent communication and organisational skills who wants to build a career in recruitment, client delivery, customer experience or early talent.

What you’ll be doing

Creating an exceptional candidate experience

• Support candidate sourcing using internal and external databases.
• Respond to candidate enquiries by phone, email and the customer support platform.
• Provide regular and timely updates to candidates throughout the recruitment process.
• Track candidate referrals and application progress across multiple campaigns.
• Deliver candidate briefing and feedback calls.
• Arrange reasonable adjustments for candidates during the selection process.
• Gather feedback and use candidate satisfaction and NPS scores to improve the service.
• Make sure every candidate receives a professional, supportive and inclusive experience.
• Coordinate client and campaign activity within agreed service levels and deadlines.
• Maintain accurate candidate and campaign records.
• Manage multiple tasks across different recruitment campaigns.
• Respond quickly and professionally to client requests.
• Build a strong understanding of each client’s recruitment systems, processes and requirements.
• Work closely with colleagues to manage shared workloads and keep campaigns moving.

What we’re looking for

You don’t need to know everything from day one. What matters most is that you are proactive, dependable and genuinely care about delivering a great experience.

You’ll bring:

• Excellent verbal and written communication skills.
• A confident, friendly and professional telephone manner.
• Strong organisation and the ability to manage multiple deadlines.
• Excellent attention to detail.
• The ability to adapt when priorities change.
• A collaborative approach and willingness to support the wider team.
• Initiative and the confidence to take ownership of your work.
• Competence using email, Microsoft Office and online systems.
• Previous experience in customer service, recruitment, administration or another people-facing environment would be an advantage.

You’ll be joining a collaborative team with a shared mission: helping young people discover opportunities, build confidence and realise their potential in the workplace.

You’ll gain hand-on experience delivering recruitment campaigns for major employers while developing valuable skills across candidate engagement, recruitment operations, client delivery and early careers.

If you’re organised, people-focused and ready to build a career where your work genuinely makes a difference, we’d love to hear from you.

The successful candidate will be subject to appropriate pre-employment and background screening.