Client Delivery Coordinator

Group GTI; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Group GTI in London (Hybrid) is seeking a Client Delivery Coordinator to join the Recruiting Solutions team. You will support candidate sourcing, handle queries by phone and email, and deliver timely status updates and candidate briefings to ensure a smooth recruitment process.

The role focuses on providing an excellent candidate experience, managing referrals, and ensuring SLA compliance while working across multiple client campaigns and systems.

Qualifications

• Strong teamworking skills – ability to work in a team, supporting a shared workload.
• Able to manage changing priorities and ambiguity in your own workload.
• Organised and able to manage multiple tasks and deadlines.
• Excellent phone manner and written communication.
• Excellent attention to detail.
• Self-motivated and able to display initiative.
• Computer literate: experience of using email, internet, and MS Office packages.
• Previous experience in a customer facing environment would be preferable.

Responsibilities

• Support candidate sourcing via GTI and external databases.
• Manage all candidate queries via phone, email, customer support desk.
• Facilitate regular status updates to all candidates in the pipeline.
• Manage and track candidate referrals for each client.
• Deliver candidate briefing calls.
• Deliver candidate feedback calls and campaign evaluations.
• Facilitate any adjustments for candidates during the selection process.
• Measure the delivery through campaign NPS scores.
• Client delivery Service Level Agreements are met.
• Manage and process all client and campaign activities within defined SLA timeframes.
• An outstanding client experience is delivered and maintained.
• Support client ad hoc requests.
• Build knowledge and understanding of each client’s systems and processes.

Skills

Teamwork

Prioritization

Organization

Phone etiquette

Attention to detail

Self-motivation

MS Office

Customer facing

Tools

MS Office

Job description

Client Delivery Coordinator

Department: Recruiting Solutions

Employment Type: Permanent - Full Time

Location: London, UK - Hybrid

Description

The role aim:

To work within the coordinator team in our Client Delivery Centre (CDC), achieving excellent feedback on our service to our clients.

Outcomes

An excellent candidate experience is successfully delivered.

• Support candidate sourcing via GTI and external databases
• Manage all candidate queries via phone, email, customer support desk
• Facilitate regular status updates to all candidates in the pipeline
• Manage and track candidate referrals for each client
• Deliver candidate briefing calls
• Deliver candidate feedback calls and campaign evaluations
• Facilitate any adjustments for candidates during the selection process
• Measure the delivery through campaign NPS scores

Client delivery Service Level Agreements are met.

• Manage and process all client and campaign activities within defined SLA timeframes

An outstanding client experience is delivered and maintained.

• Support client ad hoc requests
• Build knowledge and understanding of each client’s systems and processes

Person Specification

• Strong teamworking skills – ability to work in a team, supporting a shared workload
• Able to manage changing priorities and ambiguity in your own workload
• Organised and able to manage multiple tasks and deadlines
• Excellent phone manner and written communication
• Excellent attention to detail
• Self-motivated and able to display initiative
• Computer literate: experience of using email, internet, and MS Office packages
• Previous experience in a customer facing environment would be preferable

Other Information

• Permanent role – 37.5 hours per week. Monday to Friday 9am-5:30pm.
• 3-month probationary period.

Candidates applying for roles at GTI will be subject to background screening. You can find out more about our background screening and the recruitment of ex-offenders by reading our policies.