Client Data Platform Engineer - Support & Onboarding

Two Circles; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Two Circles in London, England is seeking a Client Support Engineer to own and optimise client data environments, resolve complex data issues, and collaborate across Engineering, Product and Client Teams. The role focuses on data ingestion, analytics, and ensuring platform reliability in a fast-paced setting.

You will lead onboarding, configure data pipelines, and drive improvements in incident management and data governance, while maintaining strong stakeholder communication.

Qualifications

• Strong experience in technical support or data platform environments.
• Advanced knowledge of at least one data/query language (SQL, Python, PySpark).
• Deep experience with data pipelines and diagnosing data quality/issues in production.
• Excellent troubleshooting and cross-system debugging skills.
• Strong ownership, prioritisation and accountability in a fast-paced setting.
• Excellent communication and stakeholder management.

Responsibilities

• Own and optimise the team’s support queue with prioritisation across clients and issues.
• Ensure health, stability and performance of data management platform and pipelines.
• Lead complex client issues from detection to resolution with cross-functional teams.
• Lead complex client onboarding and configuration for data ingestion, mapping and analytics.
• Configure and optimise client environments in Data Management hubs; implement changes.
• Investigate and resolve data issues end-to-end and perform root cause analysis.
• Act as a senior escalation point and guide junior team members.
• Drive improvements to incident management and ways of working in a reactive environment.
• Collaborate with Engineering and Product to influence product improvements.
• Identify recurring issues and improve platform reliability and supportability.
• Provide client-facing teams with insights into data quality and pipeline performance.
• Maintain data security, governance and compliance standards.

Skills

SQL

Python

PySpark

Data pipelines

Troubleshooting

Stakeholder management

Documentation

Ownership & accountability

Job description

Two Circles in London, England is seeking a Client Support Engineer to own and optimise client data environments, resolve complex data issues, and collaborate across Engineering, Product and Client Teams. The role focuses on data ingestion, analytics, and ensuring platform reliability in a fast-paced setting.

You will lead onboarding, configure data pipelines, and drive improvements in incident management and data governance, while maintaining strong stakeholder communication.