Client Coordinator

TN United Kingdom; Salford; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Client Coordinator to ensure high-quality service delivery. In this role, you will facilitate meetings, develop training materials, and analyze client requirements to resolve issues efficiently. Your expertise will help maintain client satisfaction and support internal projects. Join a dynamic team where your contributions will make a significant impact on client relationships and service excellence. This is a fantastic opportunity for someone passionate about client coordination and looking to grow in a supportive environment.

Qualifications

• Experience in client management and support roles.
• Strong problem-solving and communication skills.

Responsibilities

• Facilitates client meetings and develops functional requirements.
• Analyzes client requirements and resolves issues effectively.

Skills

Client Management

Problem Solving

Communication

Documentation

CRM Applications

Education

Bachelor's Degree

Tools

Client Portal

CRM Software

Job description

Job Title: Client Coordinator

The Client Coordinator position is responsible for ensuring all client services duties are provided in a quality manner, maintaining the highest level of professionalism and accuracy at all times. The Client Coordinator will also follow through to ensure that satisfactory resolution is accomplished when resolving and problem-solving client issues as they are received.

Job Responsibilities

1. Facilitates new client kick-off meetings and existing client meetings.
2. Develops and documents functional requirements for new clients.
3. Develops training materials for new and existing clients.
4. Analyzes any new or revised client requirements to ensure accuracy.
5. Makes decisions regarding the resolution of eligibility, accumulator, and claims extract file issues.
6. Makes decisions regarding the resolution of member issues and non-escalated client issues.
7. Facilitates the process for new benefit changes on behalf of clients and provides guidance on implementation.
8. Builds, supports, and maintains the client portal and CRM application.
9. Prepares for and participates in open enrollment meetings for new and existing clients.
10. Generates reports for clients.
11. Implements internal department and corporate projects.