Customer Hub Advisor

Robinsons Brewery; Stockport; Remote; GBP 40,000 - 60,000; Part time

Job summary

A leading company in the hospitality sector is seeking a part-time Customer Hub Advisor to work weekends from home. The role requires confidence in customer service, managing bookings, and effective communication. Ideal candidates will have relevant experience and enjoy helping others while working independently.

Benefits

Generous staff discounts

35 days’ holiday pro-rata

Career development opportunities

Full training and ongoing support

Qualifications

• Experience in customer service (hospitality, admin, call centre).
• Comfortable with IT systems and tools.
• Self-motivated and able to manage workload independently.

Responsibilities

• Handling incoming calls and emails from guests.
• Managing table and accommodation bookings.
• Providing friendly and clear support.

Skills

Customer Service

Communication

Tech Savvy

Organisational Skills

Tools

Zendesk

CRM Platforms

Job description

Customer Hub Advisor (Weekends – Part-Time, Working From Home)

£13.50 per hour | Saturdays & Sundays | 9am–6pm
Work from home | Must have relevant customer service or bookings experience

This isn’t your average weekend job…
We’re not looking for someone to learn the ropes, we need someone who’s already confident with customers and can work independently from home.

You’ll be joining the Customer Hub team at Frederic Robinson Ltd, supporting our estate of Managed Houses across the North West and North Wales. From charming country inns to busy town centre pubs, our venues rely on us to provide excellent customer service when guests call or email at weekends.

If you're someone who enjoys helping people, is comfortable juggling calls and emails, and wants meaningful part-time work that makes the most of your experience, this could be the perfect role for you.

What you’ll be doing…

• Handling incoming calls and emails from pub and hotel guests
• Managing table and accommodation bookings using systems like Zonal, High-Level Software, and Zendesk (our customer service platform)
• Providing friendly, clear support and recommendations
• Accurately taking bookings for both table reservations and accommodation bookings
• Staying professional, calm, and organised while working solo from home

What we’re looking for…

• A confident, clear communicator. You enjoy talking to people and helping them.
• Customer Service Experience. Whether that be hospitality, admin, call centre or bookings experience but you’re all about customer service!
• Tech Savvy. You’re comfortable switching between different IT systems and tools. Ideally with familiarity in tools like Zendesk or similar CRM platforms
• Organised and trustworthy. You will be working from home without supervision so you must be self-motivated and able to manage your workload independently.
• You must be able to work on Saturdays and Sundays, 9am–6pm
• You must have a stable internet connection and be able to work uninterrupted from your home.

This role might suit someone who…

• Is stepping away from full-time work but still wants a rewarding, mentally engaging job
• Has a strong admin or hospitality background and enjoys delivering brilliant service
• Wants part-time hours with structure, consistency, and independence
• Is friendly, solutions-focused, and confident switching between multiple systems

We welcome applicants with a wide range of life experience, whether you're looking for a change in pace, or just looking to put your existing skills to good use in a part-time role that still makes an impact.

What we offer…

• Full training (at our Stockport head office) and ongoing support
• Generous staff discounts across Robinsons pubs, inns, and hotels
• 35 days’ holiday pro-rata
• Career development opportunities if you’re looking to grow
• Supportive team environment with regular check-ins and coachingBottom of Form