Client Coordinator

Weston Homes Plc; Braintree; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Client Coordinator to ensure seamless coordination between customer orders and site operations. This role requires strong attention to detail and problem-solving skills, as you will be the vital link ensuring outstanding customer service and effective communication with external clients. You will thrive in a fast-paced environment, managing a high volume of tasks while maintaining accuracy and efficiency. Join a forward-thinking company that values its employees and offers extensive training, generous benefits, and a vibrant social calendar. If you are passionate about delivering excellence and building strong relationships, this opportunity is perfect for you.

Benefits

Generous company pension

Private healthcare

22 days holidays plus bank holidays

Life Insurance – 4x salary

Discretionary Annual Bonus

Fully equipped gym

Extensive training and development opportunities

Enhanced Maternity, Paternity Pay

Long Service Awards

Comprehensive social calendar

Qualifications

• Minimum of 4 years of administration experience required.
• Ability to thrive under pressure and manage a high volume workload.

Responsibilities

• Coordinate customer orders and site operations for seamless execution.
• Maintain strong relationships with clients and address complaints promptly.

Skills

Attention to Detail

Problem-Solving

Customer Service

Administration

Communication

Organisational Skills

Job description

We’re currently recruiting for a Client Coordinator , with strong attention to detail and problem-solving skills will be vital.

You will be the link between customer orders and site operations, ensuring seamless coordination and smooth execution. You will be required to build strong relationships with external clients and deliver outstanding customer service.

You will be responsible for...

The successful candidate will be responsible for but not limited to the following:

• Checking customer purchase orders against relevant quotations ensuring orders have been returned accurately and highlighting any discrepancies, before raising customer sales orders.
• Updating quotations and sales orders on a regular basis to align with our system, site construction program progress, and the latest site call-offs.
• Maintaining a strong working relationship with the construction site team and accurate knowledge of site progress.
• Liaising with sites on their planned deliveries and working to overcome short-term operational challenges that arise.
• Dealing with customer complaints via telephone and email in a timely manner.
• Recording returns requests from sites, documenting reasons for returns (damage, incorrect product, oversupply), feeding back to sites confirmation of the goods returned once receipted by the warehouse, and logging any credit requests.
• Updating weekly reports on sales, returns, delivery performance, and quality issues.
• Any other ad-hoc duties that arise within the department.

What we will offer you...

As a valued employee you will be rewarded with the following:

• Highly competitive Annual Salary.
• Generous company pension (employer contribution up to 10%) increasing with length of service.
• Private healthcare for employees, partner and children up to the age of 21.
• 22 days holidays, plus English bank holidays, plus the Christmas shutdown (not deducted from your holiday allowance).
• Life Insurance – 4x salary.
• Income Protection.
• Discretionary Annual Bonus depending on company performance.
• Fully equipped gym at head office – Health Checks, Gym Programmes, and Healthy Lifestyle Sessions.
• Extensive training and development opportunities.
• Enhanced Maternity, Paternity Pay.
• In-house Occupational Health Nurse.
• Long Service Awards.
• Vouchers to celebrate marriage, the birth/adoption of a child.
• Comprehensive social calendar including but not limited to; Family Fun Day; Company Bowling, Christmas Party and various activities and sporting events throughout the year.

What we'd like in return...

As a successful candidate you will be able to demonstrate the following skills and experience:

• Have a minimum of 4 years of administration experience.
• Thrive when working under pressure and in a challenging environment.
• Have proven experience of dealing with a high volume and reactive workload.
• You will be skilled in approaching and managing difficult and challenging conversations.
• Successful candidates will be able to demonstrate their initiative and be self-motivated, conscientious, organised and efficient.
• Sharp attention to detail and a high level of accuracy.

Finally, a little more about us...

British Off Site is the creator of the most technically advanced light gauge steel panel system in the marketplace. We are bringing extra speed, flexibility and reliability to traditional construction with our next generation light gauge steel framing system and infill panels which are precision-manufactured on our advanced robotics assembly line.

We’re passionate about attracting and retaining the best talent in the industry. We’re looking for individuals who want to join an organisation that operates an open-door policy and likes to get everyone around the table to produce innovations.

Our people are our greatest asset, and we’re looking for those who want to embrace our values – Drive it, Own It, Embrace it & BOS it.

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