Client Communications Manager: Lead CRM-Driven Bookings

Bayfields Opticians and Audiologists; Esholt; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Extra day off for your birthday

Company pension scheme

Cycle to work scheme

Simply Health membership

Staff discounts

Friends and family discounts on eye and hearing care

Job summary

A leading customer service organization in Esholt is looking for a Client Communications Manager to enhance client engagement and retention. The role involves leading a team and optimizing communication strategies across various channels. Ideal candidates have experience in client communications, CRM systems, and strong leadership skills. Offering a salary of up to £40k and competitive benefits including discounts and extra leave for birthdays.

Qualifications

• Proven experience in a client communications role or senior contact centre.
• Strong understanding of CRM systems and marketing automation tools.
• Ability to translate data into actionable insights.

Responsibilities

• Lead and coach a high-performing team to meet KPIs.
• Use data to forecast demand and implement targeted campaigns.
• Design and optimise multi-channel communication journeys.

Skills

Client communications

CRM systems

Data analysis

A/B testing

Leadership and coaching

Microsoft Excel

Job description

A leading customer service organization in Esholt is looking for a Client Communications Manager to enhance client engagement and retention. The role involves leading a team and optimizing communication strategies across various channels. Ideal candidates have experience in client communications, CRM systems, and strong leadership skills. Offering a salary of up to £40k and competitive benefits including discounts and extra leave for birthdays.