Customer Communications Lead – Contract to Permanent

Aviva; England; Hybrid; GBP 40,500 - 49,500; Full time

Benefits offered by this job

Bonus opportunity - 10% of annual salary

Generous pension scheme - Aviva contributes up to 14%

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Discount on Aviva products

Up to £1,200 of free Aviva shares per year

Flexible benefits including sustainability options

Paid volunteering days

Wellbeing support and resources

Job summary

A leading insurance provider in the UK is seeking a Communications Manager for a 2-year contract with the possibility of becoming permanent. You will lead a team responsible for creating and delivering service communications to customers about their policies. The ideal candidate has experience in managing team dynamics, delivering engaging customer updates, and possesses strong planning skills. This role offers a salary of around £45,000 along with a generous benefits package, fostering a supportive work culture.

Responsibilities

• Lead a team focused on creating and delivering service communications.
• Work with different business areas to plan and manage communications updates.
• Ensure customer communications support transparency and trust.

Skills

Experience delivering email and direct mail customer communications to tight deadlines

Experience leading a team and supporting their development

Strong planning and stakeholder management skills

Ability to apply customer insights and regulatory guidance

Understanding of financial services regulations

Job description

A leading insurance provider in the UK is seeking a Communications Manager for a 2-year contract with the possibility of becoming permanent. You will lead a team responsible for creating and delivering service communications to customers about their policies. The ideal candidate has experience in managing team dynamics, delivering engaging customer updates, and possesses strong planning skills. This role offers a salary of around £45,000 along with a generous benefits package, fostering a supportive work culture.