Client Care - Receptionist

Ivc; Chipping Barnet; On-site; GBP 22,464 - 26,528; Full time

Benefits offered by this job

6.6 weeks’ annual leave

Birthday off

Healthcare Cash Plan

Cycle to Work

IVC Evidensia Academy

Pension scheme

Discounted veterinary care

Green Cars salary sacrifice

Job summary

IVC Evidensia's Wood Street Vets in Barnet is seeking a friendly Receptionist to support five branches with the daily reception duties. You will greet clients and their pets, manage appointments, answer inquiries, handle payments and maintain records across all sites.

The role is 40 hours per week, with 8-hour shifts and one in three Saturdays. We offer generous leave, pension, wellbeing benefits and opportunities for learning and career progression.

Qualifications

• Experience in a customer-facing role with a focus on service and attention to detail.
• Excellent communication skills and a professional, welcoming manner.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.

Responsibilities

• Greet clients and their pets with a warm and friendly demeanour.
• Schedule appointments and manage the clinic's calendar.
• Answer phone calls and respond to client inquiries.
• Check-in and check-out clients, ensuring accurate record-keeping.
• Collect payments and process invoices.
• Maintain cleanliness and organisation of the reception area.
• Assist with filing, data entry, and other administrative tasks as needed.

Skills

Customer service

Communication skills

Team player

Organised

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Wood Street Vets on a full time, permanentbasis. You will be expected to work across all 5 of our branches in Barnet, Cockfosters, Enfield, Holders Hill and Radlett which keeps the job exciting, interesting and mixing with all our teams.

Wood Street Veterinary Hospital is a busy, 24-hour RCVS-accredited Tier 3 hospital, offering gold-standard patient care in a well-equipped environment. We deal with a wide variety of cases from ECC to orthopaedic surgeries and we are ISFM standard cat friendly and rabbit friendly certified practice.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

This is a full time role, working 40 hours a week. It will include 8hr shifts to cover opening hours 8am - 9pm, across all sites and 1 in 3 Saturdays.

General responsibilities include:

• Greet clients and their pets with a warm and friendly demeanour
• Schedule appointments and manage the clinic's calendar
• Answer phone calls and respond to client inquiries
• Check-in and check-out clients, ensuring accurate record-keeping
• Collect payments and process invoices
• Maintain cleanliness and organisation of the reception area
• Assist with filing, data entry, and other administrative tasks as needed

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You'll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we're committed to supporting your ongoing development and wellbeing. When you join us, you'll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers

£22,464.12 - £26,528.31 a year

Up to £26,528.31 DOE