Client Care - Practice Manager

IVC Evidensia Group; March; Remote; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Private medical insurance

Enhanced family leave and pay

Cycle to Work

Green Car schemes

Retail discounts and cashback offers

Reduced-cost veterinary care

Job summary

Amical Vets in March is seeking a permanent Practice Manager to lead non-clinical operations, working with clinical leadership to ensure efficient daily running, strong team performance and an outstanding client experience.

This full-time role is 40 hours per week, Monday to Friday with no weekends or out-of-hours. You’ll manage operations, people, and compliance, supporting performance, quality and service objectives while fostering a positive culture.

Qualifications

• Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments.
• Strong people management skills, including performance management and team development.
• Good operational and organisational capability, with the ability to manage competing priorities.
• Experience handling complaints, change, and complex situations with confidence.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead the non-clinical operations of the practice in collaboration with clinical leadership.
• Ensure efficient day-to-day running, strong team performance and outstanding client experience.
• Oversee operational delivery, people management and compliance while supporting performance objectives.

Skills

People management

Operations management

Leadership

Stakeholder management

Communication

Change management

Tools

Healthcare environment tools

Job description

Amical Vets - March, March, East of England

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

As a proud member of the inspiring vet care family, Amical Vets are looking for a permanent Practice Manager t help shape the future of the practice! This is a full time role, covering 40 hours per week over Monday - Friday. There are no weekends or out of hours required.

How You’ll Make a Difference

As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership to ensure efficient day-to-day running, strong team performance, and an outstanding client experience.

You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.

About us

The practice has a modern waiting area, large open spaced dispensary which our consult rooms back onto for ease, fully equipped inhouse Idexx lab, large digital xray room with a separate viewing area, open space prep area and recovery cages, bright theatre with heated theatre table and multiparameter machines with easy access to suture material window and crash trolley, large multiprobe ultrasound, dedicated dental area and equipment.We have a supportive team of RVN’s based in practice who offer their own nurse consults in their own consult rooms.As a practice we support many charities in the local area, such as Merrylegs, RSPCA and Cats protection.

You Might Be a Great Fit If...

You are an experienced people and operations manager with strong leadership capability. You’ll bring:

• Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments
• Strong people management skills, including performance management and team development
• Good operational and organisational capability, with the ability to manage competing priorities
• Experience handling complaints, change, and complex situations with confidence
• Strong communication and stakeholder management skills

How We’ll Support You

At inspiring vet care, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:

• A key leadership role with responsibility for operational performance and team culture
• Clear career pathways with progression opportunities into senior practice or regional leadership roles
• Ongoing learning and development via the IVC Evidensia Academy to support leadership and professional growth.
• A collaborative, values-led culture focused on care, community, and continuous improvement

What We Offer Our Team

• Private medical insurance
• Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
• Cycle to Work and Green Car schemes (eligibility applies)
• Retail discounts and cashback offers
• Reduced-cost veterinary care for your own pets

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Amical Vets - March

Amical Veterinary Centre, 90 High Street, March, PE15 9LQ, United Kingdom

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Any questions before applying?

Speak to Marcus Alphonso from our recruitment team who would be happy to help you with any questions you have before applying for this role.